Onsite Verifications Agent

2 days ago

Manila, National Capital Region, Philippines NTT Business Process Outsourcing Full time ₱144,000 - ₱300,000 per year

Position: Offline Verifications Agent

Position Status: Full Time – Onsite

Hours of Work: Monday – Friday – EST Day Time Hours (Shift may vary depending on business needs)

Salary: 20,000 + 3,000 + overnight premium (Peso)

Position Overview:

The Verification Agents will be listening to calls made by the Inbound and Outbound sales teams to make ensure that the agents have properly received approval to set up the recurring order. The verification agent will also make sure the Recurring order was set up properly in the system will all the items requested. While listening to a call, it must also be confirmed by the Verifications Agent that the sales agents have read the provided script accurately.

Responsibilities:

  • Handle private personal information in accordance with confidence
  • Recognize and report possible misrepresentation
  • Call listening of calls made by the Inbound and Outbound sales teams
  • Ensure recurring orders are inputted into systems correctly
  • Confirm that sales agents are following given scripts
  • Record customer information and maintain database by obtaining, entering, and verifying required data
  • Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
  • Ensure accurate validation of insurance benefits

Requirements:

  • Strong attention to deal
  • Active listening skills
  • Strong Verbal and Written Communication skills
  • An ability to navigate multiple computer systems
  • An ability to work in a target-driven environment
  • Ability to access and use the Google Authenticator application daily (Via Smart Phone or Tablet)

NTT BPO is an equal opportunity employer and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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