Travel Agency Sales Manager

5 hours ago

Manila, National Capital Region, Philippines Gladex Travel and Tours Corp Full time $70,000 - $120,000 per year

Job Description: Travel Agency Sales Manager

Position Overview

The Travel Agency Sales Manager is responsible for overseeing the sales team, maximizing bookings, and ensuring the agency achieves its revenue goals. This role requires a balance of strategic planning, people management, and direct sales execution, while maintaining excellent client and partner relationships.

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Key Responsibilities

Sales & Targets


• Develop and implement strategies to achieve monthly and annual agency sales goals.


• Oversee sales of domestic and international travel services.


• Track daily, weekly, and monthly sales performance to ensure targets are met.

Team Leadership & Training


• Lead, coach, and mentor travel agents to improve closing rates and service delivery.


• Conduct training sessions on sales techniques, customer handling, and travel product updates.


• Motivate the team through recognition, incentives, and performance management.

Client & Partner Relations


• Manage key client accounts, ensuring repeat bookings and strong customer loyalty.


• Build partnerships with airlines, hotels, and tour operators to secure better deals.


• Resolve escalated customer issues in a professional and timely manner.

Reporting & Operations


• Generate and present sales reports to management with insights and recommendations.


• Ensure booking systems, CRM, and reporting tools are updated and accurate.


• Work closely with marketing to align promotions and campaigns with sales objectives.

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Key Performance Indicators (KPIs)


• Monthly and quarterly revenue targets.


• Lead-to-booking conversion rate.


• Number of new corporate or group accounts secured.


• Agent productivity rate (sales per agent).


• Client retention and satisfaction ratings.

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Qualifications & Skills


• Bachelor's degree in Tourism, Business, or related field (preferred).


• At least 3 years of experience in travel agency sales or related industry.


• Strong leadership and team management skills.


• Excellent sales, negotiation, and customer service abilities.


• Familiarity with travel booking platforms (e.g., GDS, OTA systems).


• Results-oriented, with a strong drive to meet and exceed targets.

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