Customer Care Consultant

24 hours ago

Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱150,000 - ₱300,000 per year

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you Join our growing team of MVPs

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth, and work-life balance.

Customer Care Consultant (Onsite)

Job Description:

  • Provide consistent, accurate and outstanding service to customers; remain calm and focused when dealing with angry or dissatisfied customers.
  • Maintain professional language and conduct in the workplace, being mindful of staff who are engaged in making/taking calls.
  • Make/receive calls in a positive, cheerful and helpful manner.
  • Display a can-do attitude towards dealing with customers.
  • Achieve customer retention in Sales and Service.
  • Maintain good working relationships with all staff and all departments to eliminate conflict and errors with customers to maximise dealership profitability.
  • Offer preventative maintenance services (i.e., Wipers/ Rotate wheels/ Wheel alignments).
  • Other duties as delegated by the Customer Care Centre Manager.
  • Make suggestions for improvements as appropriate.

Role Accountabilities:

  • Build rapport with customers in a friendly and professional manner.
  • Provide accurate and valid information to customers.
  • Carry out data entry duties accurately and within time frames.
  • Actively embrace, demonstrate and foster the client's values within the team.

Qualifications:

  • Proven customer service experience.
  • Proven inbound & outbound call centre experience.
  • Precise attention to detail and a high level of data entry accuracy.
  • Polite and positive phone manner.
  • Enthusiastic, motivated and willing to go the extra mile for each client customer.
  • Respectful attitude towards all staff members.
  • Excellent written and verbal communication skills.

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