Customer Care Specialist

Position Title: Customer Care Specialist

Work Set Up: On-site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We're looking for a proactive and detail-oriented Customer Care Specialist to support the day-to-day operations of a U.S.-based home healthcare provider. This role is perfect for someone with experience in customer service, scheduling, and virtual assistant support-particularly in healthcare or service-based businesses. You will play a critical role in ensuring clients receive prompt and compassionate service, caregivers are scheduled appropriately, and internal operations run smoothly.

What You'll Do:

• Serve as a primary point of contact for client and caregiver inquiries

• Schedule caregivers for patient visits and adjust assignments as needed

• Communicate with caregivers, clients, and office staff to confirm availability, resolve issues, and ensure care continuity

• Update schedules in real-time using the agency's scheduling software

• Follow up on client satisfaction and service delivery concerns

• Provide administrative support to the operations team, including data entry, file management, and documentation

• Assist with timesheet tracking, attendance monitoring, and shift updates

• Ensure compliance with client care plans and scheduling protocols

• Manage sensitive information with confidentiality and discretion

• Support recruitment and onboarding efforts as needed (e.g., checking references, scheduling interviews)

What We're Looking For:

• At least 2 years of experience as a Virtual Assistant, Executive Assistant, or Customer Support Specialist, with a background in scheduling, administrative support, or healthcare-related work

• Excellent spoken and written English communication skills

• Strong organizational skills and attention to detail

• Proficient in tools such as Google Workspace, Zoom, Slack, and CRM/scheduling platforms

• Customer service-oriented with the ability to handle multiple priorities professionally and calmly

• Preferred experience with the U.S.-based home health agencies, caregiver scheduling systems, HR, recruitment, or sales support

• Basic understanding of HIPAA or data privacy regulations is a plus

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team