Senior Customer Care Consultant

2 days ago

Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time $40,000 - $60,000 per year

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you Join our growing team of MVPs

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth, and work-life balance.

Senior Customer Care Consultant (Onsite)

Key Responsibilities:

Leadership & Mentorship

  • Serve as the first point of escalation for complex customer issues, providing guidance and resolution support to

    the team.
  • Mentor and support junior Customer Service Support team members, assisting with training and onboarding

    new hires.
  • Provide feedback and coaching to improve team performance and enhance customer service quality.
  • Assist in monitoring team performance metrics and identifying opportunities for process improvements.

Inbound & Outbound Communication

  • Customer Support: Handle inbound and outbound calls, assisting customers with inquiries, resolving concerns,

    and providing accurate information about our services.
  • Service Reminders: Proactively contact customers approaching their service due date to schedule timely

    appointments.
  • Missed Appointments: Follow up with customers who have missed their scheduled service to arrange a new

    booking and minimize delays.
  • Lapsed Services: Re-engage customers who have significantly exceeded their service intervals, encouraging them

    to return for necessary maintenance.
  • Promotional Campaigns: Conduct service-related call campaigns, including warranty reminders, special offers,

    and promotional events, to increase workshop bookings.
  • Customer Follow up calls: perform this duty when requested/required.

Chat & Email Support

  • Respond promptly to customer inquiries via chat and email, offering assistance with service appointments,

    general queries, and scheduling requests.

Appointment Coordination

  • Manage appointment bookings efficiently, aligning customer preferences with available time slots and service

    requirements.

Customer Experience & Engagement

  • Deliver a professional and customer-focused experience, ensuring each interaction is positive and solution oriented.

Data Accuracy & Management

  • Maintain up-to-date and accurate records of customer interactions, appointment details, and communications

    within dealership systems and databases.

Qualifications:

  • 2 years or more experience with Customer service: Phones, Chat, Email channels.
  • 2 years or more experience as Senior Customer Service Support or Team Leader capacity/role.
  • Experience working with Car Dealership company, will be an advantage.
  • Strong customer service orientation with the ability to empathize and address customer concerns effectively.
  • Proficiency in using customer relationship management (CRM) software and scheduling tools.
  • Excellent communication skills, both verbal and written.
  • Attention to detail and accuracy in data entry and documentation.
  • Time management skills to prioritize tasks and meet appointment scheduling targets.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.

  • Customer Care Consultant

    2 days ago

    Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱150,000 - ₱300,000 per year

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.Are you hungry for growth, passionate...

  • Customer Care Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱800,000 - ₱1,200,000 per year

    Position Title: Customer Care Specialist Work Set Up: On-site Schedule: 8:00 PM to 5:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: We're looking for a proactive and detail-oriented Customer Care Specialist to support the day-to-day operations of a U.S.-based home healthcare provider....

  • Customer Care Specialist

    1 week ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Position Title: Customer Care SpecialistWork Set Up: OnsiteSchedule: 9:00 PM to 6:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, assisting with...

  • Customer Care Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱800,000 - ₱1,200,000 per year

    Position Title: Customer Care Specialist Work Set Up: Onsite Schedule: 9:00 PM to 6:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries,...

  • Customer Care Senior Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    We are seeking a dedicated and experienced Customer Care Senior Specialist to join our team. The Customer Care Senior Specialist is a customer-facing role (via phone or email or social media) responsible for managing and providing resolution to customer complaints and inquiries by collaborating with the right Lexmark team to solve problems quickly and...

  • Care Management Nurse

    2 days ago

    Angeles City, Central Luzon, Philippines MVP Asia Pacific Full time $60,000 - $80,000 per year

    MVP Asia Pacific Inc We got you Join our growing team of MVPs Care Management Nurse (WFH, G.Y.)Job Description: Utilize clinical judgment, independent analysis, critical thinking, time management, and detailed knowledge of the Care Navigation Program to facilitate the coordination of care for patients. Collaborate with clinical and non-clinical staff and...

  • Patient Care Coordinator

    2 days ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱500,000 - ₱1,000,000 per year

    Position Title: Patient Care Coordinator Work Set Up: On-Site Schedule: 4:00 PM to 1:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: We're seeking a detail-oriented Patient Care Coordinator to manage private patient journeys, support clinicians, and drive treatment conversions....

  • Patient Care Coordinator

    1 day ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    OverviewPosition Title: Patient Care Coordinator (Dentistry)Work Set Up: On-SiteSchedule: 4:00 PM to 1:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown: We're seeking a detail-oriented Patient Care Coordinator (Dentistry) to manage private patient journeys, support clinicians, and drive treatment...

  • Client Success Consultant

    1 week ago

    Angeles City, Central Luzon, Philippines Boomering Careers Full time

    Client Success Consultant (Strata Management)Position Title: Client Success Consultant Level 1Job Type: Full-timeWork Set-up: HybridSchedule: Morning Shift; 07:00 AM – 3:30 PM PHTHolidays: NSW, Australia HolidaysOur client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and...

  • Customer Success Consultant Level 1

    2 days ago

    Angeles City, Central Luzon, Philippines Boomering inc Full time ₱104,000 - ₱130,878 per year

    Position Title: Client Success SpecialistWork Set-up: HybridSchedule: 07:00 AM – 3:30 PM PHTSalary: Php 45, ,000.00 Sign-on Bonus: TBCOur client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and technology-driven solutions, they offer a comprehensive suite of software modules...