
Senior Customer Care Consultant
4 days ago
MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.
Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you Join our growing team of MVPs
We are looking for top talents who can effectively deliver excellent support to our valued Clients.
We offer learning opportunities, career growth, and work-life balance.
Senior Customer Care Consultant (Onsite)
Key Responsibilities:
Leadership & Mentorship
- Serve as the first point of escalation for complex customer issues, providing guidance and resolution support to
the team. - Mentor and support junior Customer Service Support team members, assisting with training and onboarding
new hires. - Provide feedback and coaching to improve team performance and enhance customer service quality.
- Assist in monitoring team performance metrics and identifying opportunities for process improvements.
Inbound & Outbound Communication
- Customer Support: Handle inbound and outbound calls, assisting customers with inquiries, resolving concerns,
and providing accurate information about our services. - Service Reminders: Proactively contact customers approaching their service due date to schedule timely
appointments. - Missed Appointments: Follow up with customers who have missed their scheduled service to arrange a new
booking and minimize delays. - Lapsed Services: Re-engage customers who have significantly exceeded their service intervals, encouraging them
to return for necessary maintenance. - Promotional Campaigns: Conduct service-related call campaigns, including warranty reminders, special offers,
and promotional events, to increase workshop bookings. - Customer Follow up calls: perform this duty when requested/required.
Chat & Email Support
- Respond promptly to customer inquiries via chat and email, offering assistance with service appointments,
general queries, and scheduling requests.
Appointment Coordination
- Manage appointment bookings efficiently, aligning customer preferences with available time slots and service
requirements.
Customer Experience & Engagement
- Deliver a professional and customer-focused experience, ensuring each interaction is positive and solution oriented.
Data Accuracy & Management
- Maintain up-to-date and accurate records of customer interactions, appointment details, and communications
within dealership systems and databases.
Qualifications:
- 2 years or more experience with Customer service: Phones, Chat, Email channels.
- 2 years or more experience as Senior Customer Service Support or Team Leader capacity/role.
- Experience working with Car Dealership company, will be an advantage.
- Strong customer service orientation with the ability to empathize and address customer concerns effectively.
- Proficiency in using customer relationship management (CRM) software and scheduling tools.
- Excellent communication skills, both verbal and written.
- Attention to detail and accuracy in data entry and documentation.
- Time management skills to prioritize tasks and meet appointment scheduling targets.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
-
Customer Care Specialist
1 week ago
Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱250,000 - ₱450,000 per yearPosition Title: Customer Care SpecialistWork Set Up: On - SiteSchedule: 8:00 PM to 5:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We're looking for a proactive and detail-oriented Customer Care Specialist to support the day-to-day operations of the U.S.-based home healthcare provider. This...
-
Sales Consultant
2 days ago
Angeles City, Central Luzon, Philippines ConnectWise Outsourcing Services Full time ₱240,000 - ₱300,000 per yearSALES CONSULTANTBuild relationships that drive results. We're hiring Skin Care Sales Consultants to deliver exceptional customer experiences and close high-value deals.What You'll Be DoingEngage with customers to understand their needs and recommend the right solutionsGuide clients through the sales process from inquiry to purchaseAchieve sales targets and...
-
Customer Care Specialist
4 days ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱900,000 - ₱1,200,000 per yearPosition Title: Customer Care Specialist Work Set Up: On-Site Schedule: 8:00 PM to 5:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga Quick Rundown: The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, assisting...
-
Angeles City, Central Luzon, Philippines Metacom Full timeOverviewJoin our team and deliver world-class customer service Handle billing, account, and service inquiries while ensuring customer satisfaction. Work onsite in Clark and grow your career in a supportive environment with a competitive package.Seniority levelEntry levelEmployment typeFull-timeJob titlesCustomer Care Associate Clark Pampanga with HMO Rice...
-
Customer Care Senior Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Lexmark Full timeWe are seeking a dedicated and experienced Customer Care Senior Specialist to join our team. The Customer Care Senior Specialist is a customer-facing role (via phone or email or social media) responsible for managing and providing resolution to customer complaints and inquiries by collaborating with the right Lexmark team to solve problems quickly and...
-
Customer Care Representative
2 days ago
Angeles City, Central Luzon, Philippines Top1Movers Worldwide Inc. Full time ₱18,000 - ₱27,000 per yearHealthcare Account – Seasonal HiringSM Clark Pampanga | Virtual Process | October ClassJob OverviewEmployment Type: SeasonalShift: Shifting ScheduleWork Setup: Onsite – SM Clark, PampangaSalary Package: Up to PHP 27,000Start Date: October 12, 2025Position SummaryJoin our team as a Customer Care Representative for a healthcare account where you'll...
-
Patient Care Coordinator
4 weeks ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timeOverviewPosition Title: Patient Care Coordinator (Dentistry)Work Set Up: On-SiteSchedule: 4:00 PM to 1:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown: We're seeking a detail-oriented Patient Care Coordinator (Dentistry) to manage private patient journeys, support clinicians, and drive treatment...
-
Assistant Manager-Customer Care Voice-Claims
4 weeks ago
Cebu City, Central Visayas, Philippines EXL Full timeAssistant Manager-Customer Care Voice-Claims - FNOLJoin to apply for the Assistant Manager-Customer Care Voice-Claims - FNOL role at EXLWe are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal...
-
Customer Success Consultant Level 1
4 days ago
Angeles City, Central Luzon, Philippines Boomering inc Full time ₱1,800,000 - ₱3,600,000 per yearPosition Title: Client Success SpecialistWork Set-up: HybridSchedule: 07:00 AM – 3:30 PM PHTSalary: Php 45, ,000.00 Sign-on Bonus: TBCOur client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and technology-driven solutions, they offer a comprehensive suite of software modules...
-
Client Success Consultant
4 days ago
Angeles City, Central Luzon, Philippines Boomering Careers Full time ₱450,000 per yearPosition Title:Client Success Consultant Level 1Job Type:Full-timeWork Set-up:HybridSchedule:Morning Shift; 07:00 AM – 3:30 PM PHTHolidays:NSW, Australia HolidaysSalary:Php 45, ,000.00Our client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and technology-driven solutions, they...