Patient Care Coordinator

4 weeks ago

Angeles City, Central Luzon, Philippines Clark Outsourcing Full time
Overview

Position Title: Patient Care Coordinator (Dentistry)

Work Set Up: On-Site

Schedule: 4:00 PM to 1:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown: We're seeking a detail-oriented Patient Care Coordinator (Dentistry) to manage private patient journeys, support clinicians, and drive treatment conversions. Responsibilities include CRM updates, appointment scheduling, patient follow-ups, and admin tasks. Strong communication, sales skills, and organization are essential.

What You'll Do
  • Manage the end-to-end private patient journey from consultation to treatment completion
  • Drive private income by promoting treatments and improving conversion rates through CRM follow-ups
  • Support clinicians by handling admin tasks, coordinating treatment plans, and maintaining diary efficiency
  • Maintain and update CRM with accurate patient statuses, notes, and communications
  • Identify and fill appointment gaps by rebooking or following up with leads
  • Liaise with patients via calls, texts, emails, and WhatsApp for booking, follow-ups, and support
  • Ensure clinician diaries have space for new leads and consultations
  • Collaborate with the Practice and Marketing Managers to align on targets and optimize scheduling
What We're Looking For
  • Excellent communication and interpersonal skills, with the ability to build rapport with patients and team members
  • Demonstrates a strong sales background
  • Previous experience on using a CRM system (GoHighLevel) not essential but desirable
  • Excellent computer literacy skills
  • Strong organizational abilities and attention to detail
  • Knowledge of dental procedures, treatment planning, and dental terminology
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
  • Compassionate and patient-centered approach to patient care
Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

  • Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
  • Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
  • Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
  • Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
  • Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
  • Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team


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