Account/Operations Supervisor

4 days ago

Work from Home, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

Position Summary:

The Account/Operations Supervisor at Staff4Me will oversee the daily operations related to accounts management while ensuring high-quality customer service and operational efficiency. This role requires a keen ability to manage both customer relationships and internal processes, driving productivity and optimizing performance across teams.

Key Responsibilities:

  • Supervise and coordinate the activities of account management and operations staff to ensure the achievement of organizational goals.
  • Establish and maintain strong relationships with clients, understanding their needs and ensuring service excellence.
  • Monitor the performance of accounts and operations, analyzing metrics to identify areas for improvement.
  • Develop and implement operational policies and procedures to enhance efficiency.
  • Train, mentor, and evaluate team members to cultivate a high-performance culture.
  • Collaborate with other departments to align operations with overall company objectives.

Requirements:

Education Requirement:

  • Bachelor's degree in Business Administration, Management, or a related field preferred.

Experience Requirements:

  • 3-5 years of experience in account management, operations, or supervisory roles.
  • Proven ability to manage and lead teams effectively.
  • Strong analytical skills with experience in performance management.
  • Excellent communication and interpersonal skills.
  • Proficient in using relevant software applications and tools for operations management.

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