Operations Supervisor

4 days ago

Work from Home, Philippines Swim it Right Full time ₱30,000 - ₱35,000 per year

Swim it Right is looking for a highly organized and proactive Operations Supervisor to oversee the smooth running of our class sites and day-to-day operations. You'll be the go-to person for escalations, coach support, and administrative coordination, ensuring students and parents enjoy a seamless experience. If you're detail-oriented, people-focused, and thrive in a dynamic environment, this role is a great fit for you.

KEY RESPONSIBILITIES

Reporting

  • Track and report key operational metrics (attendance, withdrawals, site issues).
  • Maintain the Udio Issues Tab with timely and accurate updates.

Escalations

  • Handle escalated customer concerns promptly and professionally.
  • Guide coaches and customer support staff in sensitive situations.
  • Review and follow through on feedback from parents and coaches.
  • Distribute and collect withdrawal feedback forms.

Administration

  • Supervise daily class operations across multiple sites.
  • Coordinate condo access for coaches and ensure compliance with management rules.
  • Manage onboarding tasks for new students (e.g., group chat creation after CS handover).
  • Monitor coach attendance and follow up on absences/no-shows.
  • Send important announcements to parents and coaching staff.

Billing & Payments

  • Track incoming payments and send reminders where needed.
  • Process and manage payment arrangements with parents.

QUALIFICATIONS

  • Strong organizational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Problem-solving mindset with strong attention to detail.
  • Able to multitask and work effectively under pressure.
  • Familiarity with tools such as Udio and is a plus.
  • Prior experience in operations, administration, or customer-facing roles preferred.

PREFERRED ATTRIBUTES

  • Proactive and resourceful.
  • Team-oriented with a collaborative mindset.
  • Customer-first approach with a high level of professionalism.

OTHER DETAILS:

  • Work Schedule: Day Shift
  • Job Type: Full-time
  • Location: Fully Remote /Permanent WFH set-up
  • Work Schedule: 5 days a week (can work on weekends)

COMPENSATION:

Monthly salary ranging from 650 SGD to 700 SGD, depending on the candidate's work experience.

Note: We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We look forward to welcoming a motivated individual to our growing team

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Experience:

  • Scheduling: 3 years (Required)
  • Customer service: 3 years (Required)

Work Location: Remote

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