
Senior Associate Manager
2 weeks ago
Sr Assoc Mgr-Customer Experience
Location: BGC, Taguig
Work Setup: Onsite
Salary: 40k-65k
Key Responsibilities:
- Performance Analysis and Quality Assurance
- Feedback and Coaching
- Reporting and Process Improvement
- Collaboration
Qualifications
- Bachelor's degree in business administration, Quality Management, or related field
- Minimum of 3-5 years of experience in quality assurance, preferably in a call center or customer service environment
- Excellent verbal and written communication skills, with the ability to provide constructive feedback and coach team members
- In-depth knowledge of call center operations, performance metrics, and quality standards
- Experience in developing and implementing process improvements
- Understanding of regulatory compliance requirements in customer service
- Experience with data analysis tools and reporting software is a plus
Job Types: Full-time, Permanent
Pay: Php40, Php65,000.00 per month
Benefits:
- Pay raise
Work Location: In person
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