HIRING CSR

Job Setup: FULL ONSITE

Job Location: BGC TAGUIG - 31st St.

Job Shift: Shifting (Mid-Night)

Ideal candidate = Immediate Joiners

BENEFITS: Non-taxable allowances, Attendance bonus, night differential, leave credits convertible into cash, HMO, etc.

Job Description:

As a Customer Service Representative, you will be responsible for handling escalated service calls from associates across the organization. You will manage a high volume of inbound inquiries with professionalism and empathy, ensuring accurate documentation and timely resolution of HR-related concerns. This role requires strong communication skills, attention to detail, and the ability to navigate various scenarios to provide appropriate solutions.

Responsibilities

• Handle escalated customer service calls from associates contacting the Albertsons Experience Center.
• Manage a high volume of inbound calls courteously and efficiently.
• Identify various associate scenarios and apply the correct resolution approach.
• Accurately document all interactions in the associate's record.
• Provide support for HR-related concerns and general HR transactions.
• Escalate unresolved issues to the HR Administrator for further action.

Job Type: Full-time

Pay: Php20, Php28,000.00 per month

Benefits:

• Company events
• Health insurance
• Promotion to permanent employee

Schedule:

• Evening shift/Mid shift

Supplemental Pay:

• 13th month salary
• Overtime Pay
• Night differential
• Perfect attendance bonus

Education:

• Bachelor's (Preferred)

Experience:

• customer service representative: 1 year (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: Full on site in Taguig 31st street

Expected Start Date: 09/22/2025

Job Type: Full-time

Pay: Php20, Php28,000.00 per month

Benefits:

• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Nichols - McKinley 1634 P00: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• CSR: 1 year (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person