Assistant Customer Service

5 hours ago


San Fernando, Central Luzon, Philippines J-K Manpower Full time ₱24,000 - ₱25,000 per year

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Assistant Customer Service (Open for Fresh Graduate)

Company Industry: BPO Company

Location: Clark, Pampanga

Postal Code: 2023

Salary Offer: Php20,000-Php25,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

Benefits:

Government Mandated Benefits

HMO for Employee and 2 Free Dependents (On Day 1)

13th Month Pay

Sick Leave

Vacation Leave

Job Requirements:

Bachelor's degree holder

Open for Fresh Graduates

Willing to work on a shifting schedule

Willing to work fully onsite in Clark, Pampanga

Can start as soon as possible

Job Responsibilities:

Respond promptly and professionally to customer inquiries, providing clear guidance and effective support in resolving issues.

Conduct follow-up checks with clients to confirm that all concerns have been fully addressed and customer satisfaction is achieved.

Run and analyze reports to identify recurring problems, trends, and opportunities for service improvement.

Maintain accurate, organized, and up-to-date customer records across all required systems and platforms.

Perform additional duties and tasks as assigned to support the team and enhance overall service quality.

Recruitment Process (Online and Face to face)

Initial Interview

Second Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Work Location: In person



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