WFH Customer Service

1 day ago

Manila, National Capital Region, Philippines BruntWork Full time ₱240,000 - ₱480,000 per year

Job Role Summary/Overview

Step into a dynamic customer service role where you'll be the cornerstone of customer satisfaction for a growing HVAC business You'll handle the complete customer journey from initial inquiry to service completion, using cutting-edge CRM technology to streamline operations and deliver outstanding service.

Job Highlights

  • Monthly Rate: Approximately PHP 40,000
  • Paid Hours per Week: 40

  • Schedule: Monday to Friday, 8:00am - 6:00pm, with 1 hour unpaid break | Farnham, UK time

  • Work Arrangement: Work from home

  • Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

  • Answer incoming customer calls with exceptional professionalism and warmth
  • Seamlessly book appointments and jobs directly into the company's advanced job management system
  • Process customer invoice payments efficiently and accurately
  • Send customized quotes and proposals using professionally designed templates
  • Handle customer inquiries with expertise, providing comprehensive information about HVAC services
  • Streamline customer communications to ensure quick resolution without unnecessary delays
  • Maintain the highest standards of customer service, eliminating wait times and ensuring prompt responses
  • Collaborate with the technical team to ensure smooth service delivery from inquiry to completion

Requirements

  • Proven experience with Go High Level CRM system (essential requirement)
  • Outstanding customer service background with exceptional verbal communication skills
  • Experience with appointment scheduling systems and booking management
  • Competency in payment processing and invoicing procedures

ZR_28680_JOB

Reminder

  • Kindly apply directly to the link provided; you will be redirected to BruntWork's Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.

Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring

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