Customer Service Representative

Where Style Meets Service

Bring your passion for fashion and people together in a role that connects customers with quality and care. Here, your voice represents a brand known for craftsmanship, reliability, and global impact in the e-commerce industry. As part of a global retail brand, you'll engage with customers worldwide while enjoying work-life balance, flexibility, and a supportive culture that lets you make your mark in the ever-evolving e-commerce space.

Job Description

As a Customer Service Representative, you'll be the first point of contact for customers of a global e-commerce brand specializing in premium bags. You'll handle inquiries, process orders, resolve issues, and ensure every interaction reflects the brand's commitment to excellence and style.

Job Overview

Employment Type: Full-time

Shift: Mid Shift, Weekends Off

Work Setup: Permanent Work From Home

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 to 3 years of customer service experience (e-commerce preferred)
• Strong written and verbal English communication skills
• Familiarity with tools like Zendesk, Gorgias, Freshdesk, or similar
• High attention to detail and strong problem-solving ability
• Comfortable working independently and within remote teams
• Stable internet connection and a quiet work environment

Preferred Qualifications:

• Experience working with international (UK, US, AU) customers
• Prior experience with a fashion or consumer goods brand
• Knowledge of CRM systems or e-commerce platforms (Shopify, WooCommerce)

Your Daily Tasks

• Respond to customer inquiries via email, chat, and possibly phone
• Resolve product or order issues efficiently and professionally
• Process returns, refunds, and exchanges
• Provide product information and assist with order placements
• Escalate complex issues to internal teams when necessary
• Maintain accurate records of customer interactions
• Meet daily response time and satisfaction targets

About the Client

Our client is a UK-based e-commerce brand celebrated for its premium, stylish, and functional bags designed for everyday life. Combining innovation, craftsmanship, and purpose, they've built a reputation for excellence across global markets. Their culture fosters inclusivity, individuality, and equality. They are proud advocates of diversity in the workplace, providing equal opportunities through inclusive programs such as equal pay, employee resource groups, and wellbeing initiatives-creating an environment where every employee can thrive.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra