Customer Service

4 days ago

Manila, National Capital Region, Philippines Global Offshore Strategic Solutions Incorporated Full time ₱600,000 per year
Administration/Inbound & Outbound Call Specialist Permanent WFH

Salary: PHP 50,000 per month (inclusive of PHP 3,000 de minimis benefit)

About the Role

A trusted Australian plumbing services business providing fast, reliable, and professional plumbing solutions. We are looking for a proactive and customer-focused Inbound & Outbound Call Specialist to join our remote team.

In this role, you will be the first point of contact for customers, handling incoming service enquiries, scheduling jobs, and following up with outbound calls to ensure smooth service delivery.

Requirements for the role:
  • Minimum 2 years of experience working in an Australian based call center
Key Responsibilities
  • Answer inbound calls from customers, handling plumbing service requests and enquiries.
  • Make outbound calls to confirm bookings, follow up on pending jobs, and provide updates to clients.
  • Schedule appointments and dispatch jobs efficiently using internal systems.
  • Provide excellent customer service, ensuring all interactions are professional and courteous.
  • Accurately record details of customer interactions and job updates.
  • Work closely with the Australian team to support daily operations.
Requirements & Skills
  • Previous experience in a call center, customer service, or inbound/outbound role preferred.
  • Strong English communication skills (both verbal and written).
  • Ability to handle high call volumes with professionalism and patience.
  • Organized, reliable, and detail-oriented.
  • Proficiency in using computer systems, scheduling software, or CRM tools.
  • Ability to work independently.
Benefits
  • Monthly salary of PHP 50,000 (inclusive of PHP 3,000 de minimis benefit).
  • Health care benefits after 3 months of employment.
  • 25 PTOs (combination of Vacation/Sick and Emergency Leave)
  • Work with a dynamic Australian business with strong growth and reputation.
  • Long-term, stable role with opportunities to grow in the company.
Hardware and Software Requirements:
  • Operating System: Windows 10 Home/Pro at 64-bit - *Genuine

  • CPU/Laptop:

  • Minimum: Intel Core i3

  • Recommended: Intel Core i5 8th gen and above or similar
  • Memory: 8GB or more
  • Anti-virus installed in the device
  • Internet subscription/speed: At least 20 mbps (DSL/Fiber only)
  • LTE connection only accepted as backup
  • Headset w/ mic and noise cancellation feature (Recommended: Jabra or Plantronics)

How to Apply

If you are a strong communicator who enjoys helping customers and managing calls with professionalism, we'd love to hear from you.

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