Front Office Agent

2 weeks ago

Makati City, National Capital Region, Philippines The Peninsula Manila Full time

Overview of the role

We are seeking a strong willed, hardworking and passionate Front Office Agent / Front Desk Agent who will be responsible in handling the the day to day operations of the Front Desk. This individual's main responsibilities would be the smooth and stress-free arrival and departure experience for guests while at the same time monitoring room blockings, billing and other matters relative with other departments.

Key Accountabilities:

  • Ensure a smooth and stress-free arrival and departure experience for guests
  • Smart, efficient and proper billing arrangements and blocking of rooms
  • Executes daily tasks and service sequence according to standards.
  • Ability to upsell rooms in order to generate revenue. Act as a Sales Representative in selling the good & services being offered by the hotel
  • Able to handle bulk group arrivals, departures, preparations, coordination and billing

General Requirements:

  • Graduate of a four-year course
  • Work experience of at least one year in Front Desk or Guest Relations related role is preferred
  • Highly committed, passionate and able to work in different shifts
  • Possesses foresight, excellent analytical ability and good decision making skills
  • Eloquent, personable and highly engaging in serving guests

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable applicants.

The Peninsula Manila​

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital's Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, "The Best Premium Hotel in the Philippines" by It also holds a spot in the Michelin Guide 2024.

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