Customer Service Agent

1 week ago

Work from Home, Philippines Atelier Lumikha Full time ₱240,000 - ₱360,000 per year

Job Description / Job Responsibilities:

  • Serve as the first point of contact for client inquiries via email, chat, and support tickets.
  • Professionally and efficiently manage and resolve support requests from start to finish.
  • Clearly document all client interactions, issues, and resolutions in our helpdesk system.
  • Identify and escalate complex technical or strategic issues to the appropriate internal teams.
  • Proactively communicate with clients, providing clear updates on the status of their inquiries.
  • Assist with client onboarding tasks, such as gathering information or guiding them through initial steps.
  • Maintain a deep understanding of our services to provide accurate and helpful information.

Qualifications / Requirements:

Must-Haves:

  • Proven experience in a customer-facing role (e.g., customer service, client support, or technical support).
  • Exceptional written and verbal communication skills in English.
  • Strong problem-solving skills and a high degree of empathy and patience.
  • The ability to manage multiple tasks, prioritize effectively, and stay highly organized.
  • Self-motivated and disciplined, with a proven ability to work effectively in a 100% remote setting.
  • Tech-savvy, with the ability to quickly learn new software (CRM, helpdesk tools).

Nice-to-Haves:

  • Experience in a B2B (business-to-business) or agency environment.
  • Familiarity with helpdesk software (e.g., Zendesk, Freshdesk) or CRM platforms (e.g., HubSpot).
  • Experience supporting clients in marketing or tech services.

Job Type: Fixed term

Pay: Php20, Php30,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • This role is not about reading scripts. Can you describe a time you had to diagnose a client's problem by actively listening?
  • Describe a past experience in a customer-facing role where you had to resolve a support request from start to finish.
  • How do you stay organized and prioritize tasks when managing multiple client inquiries at once?

Work Location: Remote

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