Game Customer Service Representative

2 weeks ago

Work from Home, Philippines Agensi Pekerjaan WOBB Sdn Bhd Full time ₱300,000 - ₱540,000 per year

Job responsibilities:

1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.

2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.

3. Provide guidance and support to players on game rules, strategies, and promotions.

4. Document and track player interactions and issues using our designated customer support tool.

5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.

6. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.

7. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.

8. Contribute to developing and improving customer support processes and resources.

Requirements:

1. Previous Gaming, Finance, E-commerce or KYC experience in a customer service role. (Must Have)

2. Excellent writing and verbal communication skills in English.

3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.

4. Empathy and patience when dealing with player concerns or frustrations.

5. Basic technical knowledge and proficiency in using customer support tools and software.

6. Ability to work independently and collaboratively as part of a team.

7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.

8. Passion for gaming and an understanding of online gaming culture and trends.

9. Under Independent Contract

10. Laptop provided

Job Type: Full-time

Pay: Php25, Php45,000.00 per month

Benefits:

  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • Gaming: 1 year (Preferred)
  • Customer service in E-Commerce / Finance/KYC: 2 years (Preferred)

Work Location: Remote

  • Customer Service Representative

    2 weeks ago

    Work from Home, Philippines Pinoypeds Apparel Shop Full time ₱150,000 - ₱250,000 per year

    Responsibilities:Provide prompt and efficient online support to customers through chat, email, call, and other digital channels.Resolve customer issues related to gameplay, account management, and technical difficulties.Assist customers with understanding game features, rules, and promotions.Maintain detailed and accurate records of customer interactions and...

  • Customer Service Representative

    1 week ago

    Work from Home, Philippines Famco Distribution OPC Full time ₱240,000 - ₱300,000 per year

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...

  • Customer Service Representative

    1 week ago

    Work from Home, Philippines Lindenberg Property Full time ₱12,480 - ₱14,280 per year

    Jetfinity Service is hiring Remote Customer Service Representatives to support our growing operations serving high-end private clients in the food industry. If you are passionate about food, proactive, and dedicated to delivering exceptional customer experiences, this is the perfect opportunity for you.We are currently looking for Customer Service...

  • Customer Service Representative

    2 weeks ago

    Work from Home, Philippines Posh Baby and Kids Full time ₱60,000 - ₱120,000 per year

    This is not a VA Agency/BPO, etc. You will be directly hired to work with us THIS IS A POSITION THAT REQUIRES YOU TO HAVE AT LEAST 6 MONTHS OF WORKING FOR AN E-COMMERCE COMPANY AND HAVE SHOPIFY AND ZENDESK/GORGIAS EXPERIENCE. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE ABOVE-MENTIONED QUALIFICATIONS AS WE WILL AUTOMATICALLY REJECT YOUR APPLICATION. This is...

  • Customer Service Representative

    2 weeks ago

    Work from Home, Philippines MUVR Full time ₱240,000 - ₱360,000 per year

    Job SummaryWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and client services, ensuring that all inquiries and issues are addressed promptly and effectively. This role requires strong communication skills, a positive attitude, and...

  • Customer Service Representative- Part-timer

    2 weeks ago

    Work from Home, Philippines AVANZA, INC. Full time ₱69,568 per year

    The position,a Part-timer Customer Service Representative, will provide the customer service support for the client. He/She will ensure that service personal levels are met by effectively managing the day-to-day outbound voice campaigns for client's potential customers.Graduate of any Business course , with above average customer service and communication...

  • Bilingual Customer Service Representative

    2 weeks ago

    Work from Home, Philippines Balboa Digital Ph Full time ₱40,000 - ₱80,000 per year

    DESCRIPTIONBilingual Customer Service Representatives provide customer service in English and Spanish.RESPONSIBILITIESCommunicate with customers and provide them with necessary information on various products and servicesHandle both inbound and outbound call programsMakes outbound calls in response to customer inquiriesCapture additional information from the...

  • Customer Service Representative

    2 weeks ago

    Work from Home, Philippines Katuva LLC Full time ₱300,000 - ₱600,000 per year

    We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to provide remote support for an insurance brokerage. The main focus of this role is managing the renewal and re-marketing process for existing home and auto insurance clients, while also handling service requests and ensuring smooth day-to-day operations.This position is...

  • Sales & Customer Service Representative

    2 weeks ago

    Work from Home, Philippines Community Leasing Full time ₱1,560,000 - ₱3,120,000 per year

    Community Leasing is seeking a Sales and Customer Service Representative to support our growing team and platformThis role requires excellent communication skills, a customer-centric mindset, and a strong sales background to convert inquiries into signed leases. Candidate will be scheduling property tours, following up on leads, and will be on the phone for...

  • Insurance Service Representative

    2 weeks ago

    Work from Home, Philippines Global Guard Insurance Service Full time ₱416,000 per year

    Join a Company Where You Can Grow and Make an ImpactLooking for a role that lets you develop your skills, help others, and be part of a supportive team that values your effort every single day?What We're Looking ForPrevious customer service background (insurance experience is a plus)Bilingual in English and Spanish preferredStrong communication and...