Sales Support Specialist

6 days ago

Work from Home, Philippines OVA Virtual Full time ₱840,000 per year

We are seeking an Sales Support Specialist to serve as the link between customers, contractors, and our sales team. You will qualify leads, provide product recommendations, interpret heating system layouts, and ensure smooth communication across all stages of the sales process.

Must Have's

  • 2–4 years in HVAC sales support, customer support, or related field
  • Strong interpersonal and written communication skills
  • Experience working with technical drawings or construction plans
  • Proficiency in Google Workspace
  • Prior experience in a sales support or inside sales role

Nice-to-Haves/Preferred

  • Degree or background in electrical engineering or mechanical engineering
  • Familiarity with infrared heating or HVAC systems
  • Ability to draft simple 2D/3D layouts for heater placement
  • Experience with Help Scout, Pipeline Deals CRM, or QuickBooks Desktop
  • Exposure to both residential and commercial project workflows

This Position Is Perfect For You If You Are…

  • Comfortable speaking with electricians, contractors, and customers
  • Skilled at guiding technical conversations while keeping them approachable
  • Highly organized and motivated to improve processes
  • Team-oriented with a positive and service-focused outlook
  • Driven by accuracy, customer satisfaction, and continuous learning

We Are Looking For The Following Specific Requirements

  • Strong math and spatial reasoning abilities
  • Problem-solving skills and attention to detail
  • Effective communicator with technical and non-technical audiences
  • High emotional intelligence with collaborative communication style
  • Dependable and proactive in completing tasks

Your Responsibilities Will Include (But Are Not Limited To):

  • Act as the first point of contact for customer inquiries
  • Support the sales team in qualifying and nurturing leads
  • Assist with ecommerce sales support when required
  • Create simple heating system layouts for residential and commercial projects
  • Interpret technical drawings and make accurate product recommendations
  • Serve as liaison with manufacturers for detailed product information
  • Partner with marketing to refine technical sales content
  • Maintain knowledge bases and customer-facing FAQs
  • Identify and recommend process improvements for customer interactions

Job Type: Full-time

Pay: Php60, Php70,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
  • Are you comfortable using Hubstaff for time tracking? It's required for all our VAs—just screenshots, no videos.
  • Do you have a main and backup computer? This is strictly required as we conduct system checks.
  • Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

  • Technical support: 3 years (Preferred)
  • HVAC: 2 years (Preferred)
  • Sales: 3 years (Preferred)
  • Electrical Engineering: 2 years (Preferred)

Work Location: Remote

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