Online Process Up to 24k- CSR

10 hours ago

Cebu City, Central Visayas, Philippines E-WORLD STAFFING SERVICES Full time ₱180,000 - ₱240,000 per year

About the role

E-WORLD STAFFING SERVICES' is seeking an enthusiastic and customer-focused Online Process Up to 24k- CSR to join our team in Central Cebu City Cebu. In this full-time role, you will be responsible for providing excellent customer service to our clients through call centre operations.

What you'll be doing

  • Answering incoming calls from customers and responding to their inquiries or concerns in a prompt and professional manner
  • Resolving customer issues and complaints effectively and in line with company policies
  • Accurately documenting customer interactions and updating customer records
  • Identifying opportunities to improve customer satisfaction and suggesting process improvements
  • Maintaining a thorough understanding of the company's products, services and policies
  • Adhering to all call centre performance metrics and quality standards

What we're looking for

  • At least 1 year of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
  • Strong problem-solving and decision-making skills to effectively handle customer inquiries and complaints
  • Proficiency in English, both written and verbal
  • Familiarity with customer service software and databases
  • A passion for providing exceptional customer service and a commitment to meeting or exceeding performance targets

What we offer

At E-WORLD STAFFING SERVICES', we are committed to creating a positive and supportive work environment for our employees. We offer a competitive salary, opportunities for career growth and development, and a range of benefits to support your overall well-being. Join our team and be a part of an organization that values its employees and strives for excellence in customer service.

About us

E-WORLD STAFFING SERVICES' is a leading provider of staffing solutions in the Call Centre & Customer Service industry. With a team of dedicated professionals, we work closely with our clients to identify and recruit the best talent to meet their business needs. Our commitment to excellence and innovation has made us a trusted partner for organizations across the region.

Apply now to become our next Online Process Up to 24k- CSR and join our dynamic team

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