Assistant Manager-HR Business Partner

3 days ago

Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per year

Job Description: An Operations Coordinator - Assistant Manager is responsible for ensuring smooth day-to-day operations within the organization. The duties typically include stakeholders' management, coordinating projects, planning engagement activities etc. The Ops Coordinator AM will also handle HR-related administrative tasks.

He/she will play a crucial role in facilitating communication between HR and operations in ensuring that organizational goals are achieved.

Responsibilities: Basic Function

  • Help the HRBP LAM, Manager/Senior Manager and/or AVP/SAVP promote the achievement of the business goals of HR Operations through the development and alignment of HR Strategies and goals.
  • Assist in the administrative function of the HRBP. Partner with all the HRBP leaders and Operations Teams in delivering value added HR requirements through regular management reports on assigned HR matters.
  • Practice proactive communication with and approach to his/her supervisors/managers, the different HR teams, and operations (with the guidance of his/her supervisor/manager). These pertain to the administrative work related to the following: PDP/Company Code of Conduct; Labor Relations; tracking attrition and engagement; helping close out auditable items; collecting employee feedback (ex. CSAT); facilitating employee engagement; etc.
  • Help in advocating Human Resources practices and objectives that will provide a high performance culture - one that emphasizes client service; employee retention; quality; people development; and process improvement.

Essential Functions

  • Resolution of end- user issues timely with minimal escalations
  • Completion of ERP compliance and audit activities as per pre-defined timelines
  • Accuracy and timeliness of HR Monthly Reports and other related trackers
  • Help manage the regulation process ensuring 100% compliance to EXL policies & procedures and the Philippine Labor Code
  • Be the first line support for HRBP administrative requirements
  • Help answer questions, research and resolve HR issues and ensure appropriate documentation is completed
  • Promote and manage local implementation of corporate HR initiatives
  • Oversee and/or support employee engagement activities by the company
  • Other tasks as may be assigned

This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

Qualifications: Requirements

  • Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Human Resource, Law or equivalent.
  • A minimum of 2 years HR administrative experience is preferred.
  • Ability to maintain confidentiality and high level of honesty and integrity.
  • Excellent interpersonal skills and ability to communicate effectively with other Team Members and leadership.
  • Positive attitude and willingness to assist team members.
  • Ability to comprehend instructions, correspondence, technical procedures and adherence to company and statutory rules related to payroll, benefits, workers compensation, deadlines and policies.
  • Ability to effectively use Microsoft Office, i.e. Word, Excel, Outlook at least at an intermediate level.
  • Able to work a flexible schedule based on the needs of the department, including nights and weekends as required.

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