Command Center Manager

4 days ago


Santa Mesa, National Capital Region, Philippines Fly Kitchen - Makati Full time ₱900,000 - ₱1,200,000 per year

**Job Responsibilities as Command Center Manager – Fruitas Holdings, Inc.**

* Oversee the daily operations of the Command Center to ensure smooth coordination across all branches.

* Monitor real-time data, store performance, and key operational metrics to proactively address issues.

* Lead a team of Command Center agents, providing guidance, training, and performance evaluation.

* Act as the central communication hub between store operations, logistics, IT, and upper management.

* Implement and optimize standard operating procedures to enhance efficiency and response time.

* Analyze trends and incident reports to develop preventive strategies and reduce operational disruptions.

* Coordinate with other departments to resolve escalations and ensure service-level agreements (SLAs) are met.

* Ensure 24/7 monitoring capabilities, including proper staffing and shift scheduling.

* Prepare regular reports and updates for senior leadership, highlighting key issues and recommendations.

* Maintain Command Center tools and technologies, working with IT to ensure systems are updated and functional.

* Drive continuous improvement by proposing innovations in monitoring, reporting, and response mechanisms.

* Uphold Fruitas Holdings' standards for customer service, operational excellence, and crisis management.

Job Types: Full-time, Permanent

Benefits:

  • Discounted lunch
  • Employee discount
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Please list 2-3 dates and time ranges that you could do an interview.
  • Where are you currently residing?
  • What is your expected monthly salary?

Work Location: In person


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