CSR - Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines H&K Business Support Inc. Full time ₱216,000 - ₱432,000 per year

Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats in a professional and timely manner.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
  • Maintain customer records by updating account information.
  • Process orders, forms, applications, and requests.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved issues to the appropriate internal teams when necessary.
  • Meet or exceed personal/team goals and metrics (e.g., response time, satisfaction scores).
  • Identify and assess customers' needs to achieve satisfaction.

Requirements:

  • College graduate
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Willing to start ASAP
  • Amenable to work near Bridgetowne Pasig City

Job Type: Full-time

Pay: Php18,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time ₱200,000 - ₱400,000 per year

    Company DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱150,000 - ₱250,000 per year

    What Are We Looking For in This Role?Minimum Qualifications:High School Diploma or EquivalentPreferably with at least 3 - 6 months experience as CSRGood communications skills​No prior customer service experience required​ - fresh graduate​s and career shifters are welcome to applyMust be primary available to work morning shifts and/or following...

  • CSR - Customer Service Representative (Travel Account)

    1 week ago

    Mandaluyong City, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱20,000 - ₱40,000 per year

    The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset to effectively handle calls, chats, emails, or in-person interactions.Account:...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱300,000 - ₱450,000 per year

    TheCustomer Service Representative (CSR)is responsible for managing and coordinating freight shipments with carriers and internal clients. This includes booking orders, maintaining shipment records, ensuring documentation accuracy, and providing excellent support from pickup to delivery. The CSR also monitors load progress, updates customers on shipment...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time ₱192,000 - ₱240,000 per year

    Location: Global Trade Center (Quezon City) Duration: 6 months (Project-Based, possible for extension) Salary: ₱16,000/month Work Setup: Onsite (Laptop provided by company)About the RoleAs a CSR, you'll represent the brand across digital and social media platforms. You will engage with customers online, resolve inquiries, and create memorable digital...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱288,000 - ₱336,000 per year

    Target Start Date: October 20Work Location: QC Site – BridgetowneWork Setup: On-siteShift: Graveyard ShiftJob DescriptionWe are looking for dedicated and customer-focused Customer Service Representatives (CSR) to join our team in Manila. You will be responsible for providing high-quality, efficient, and courteous customer service across multiple contact...

  • Customer Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱150,000 - ₱250,000 per year

    Job Title:Customer Support RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The CSR will be responsible for handling customer inquiries, resolving complaints, and providing information about products and services. The ideal candidate is a problem-solver with...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱15,000 - ₱30,000 per year

    Duties and ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Provide accurate information about products, services, processes, or policies.Handle customer complaints, troubleshoot problems, and provide appropriate resolutions.Document customer interactions and update records in the system.Assist customers with account...

  • German Bilingual CSR

    2 weeks ago

    Quezon City, National Capital Region, Philippines 8dafe632-def0-4438-9bc8-a7975e658a26 Full time ₱150,000 - ₱250,000 per year

    Company DescriptionHGS is a global leader in customer experience optimization, digital transformation, and business process management. Leveraging automation, analytics, and artificial intelligence, HGS delivers innovative solutions in digital customer experiences, back-office processing, contact centers, and human resources outsourcing. Part of the Hinduja...

  • Healthcare Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱17,000 - ₱26,000 per year

    Now Hiring: Customer Service Representative – Healthcare Account (Eton Centris QC)Location: Eton Centris, Quezon CitySalary Package: Up to ₱26,000 (depending on tenure and experience)Work Schedule:8:00 AM – 10:00 PM ESTMonday to Saturday5 working days per week (9 hours per day including lunch and breaks)2 rest days per week (may not be...