German Bilingual CSR

1 day ago

Quezon City, National Capital Region, Philippines 8dafe632-def0-4438-9bc8-a7975e658a26 Full time ₱150,000 - ₱250,000 per year

Company Description

HGS is a global leader in customer experience optimization, digital transformation, and business process management. Leveraging automation, analytics, and artificial intelligence, HGS delivers innovative solutions in digital customer experiences, back-office processing, contact centers, and human resources outsourcing. Part of the Hinduja Group, HGS employs over 18,000 professionals across 38 delivery centers in 9 countries. The company's "globally local" approach ensures tailored services to meet client needs worldwide.

Role Description

This is a full-time on-site role for a German Bilingual Customer Service Representative (CSR) based in Quezon City. The CSR will handle customer inquiries, provide exceptional customer support, and ensure customer satisfaction by addressing questions, resolving issues, and enhancing the customer experience. The role will also involve maintaining a professional and empathetic approach to build customer trust and loyalty.

Qualifications

  • Proficiency in Customer Service, Customer Support, and Customer Experience
  • Strong skills in Customer Satisfaction and ensuring a positive customer journey
  • Ability to communicate fluently in both German and English
  • Strong interpersonal, problem-solving, and conflict resolution skills
  • Previous experience in customer service environments is a plus
  • Willingness to work on-site in Quezon City and a flexible schedule, if required
  • Proficient in using customer relationship management (CRM) tools and multitasking

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