Customer Service Representative

1 week ago

Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱150,000 - ₱250,000 per year

What Are We Looking For in This Role?

Minimum Qualifications:

  • High School Diploma or Equivalent
  • Preferably with at least 3 - 6 months experience as CSR
  • Good communications skills
  • ​No prior customer service experience required​ - fresh graduate​s and career shifters are welcome to apply
  • Must be primary available to work morning shifts and/or following Australian timezone but should also be open and flexible to work nights shifts if operational needs arise
  • Amenable to work onsite in Vertis North, Quezon City
  • Can start immediately

What Part Will You Play?

  • Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.
  • Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
  • Enters required data into client provided systems and databases.
  • Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
  • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

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