Customer Service

6 days ago

Manila, National Capital Region, Philippines FEEDWELL Full time ₱150,000 - ₱250,000 per year
100% Work From Home | Australian Business Hours | Competitive Pay + Growth Opportunities

Job Type: Full-time

Shift Schedule: Monday - Friday, 6:00 AM - 3:00 PM Philippines time

Work Location: Fully-remote (Work-from-Home)

Join Feedwell - Sydney's Leading Fresh Food Catering Company

At Feedwell, we fuel Australia's top teams with fresh, vibrant, and nourishing food - from daily catering to large-scale events. Our clients include global brands like Google, Amazon, Louis Vuitton, and TikTok.

We're on the lookout for a customer-focused, detail-oriented representative based in the Philippines to join our expanding team. In this role, you'll be the first point of contact for our valued clients—helping them place orders, explore our catering menus, and ensuring they receive exactly what they need, every time.

What You'll Be Doing

  • Answer customer calls and emails during Australian business hours
  • Guide clients through our food catering options and recommend suitable menus
  • Accurately place and modify orders using our internal system
  • Resolve customer queries and concerns with professionalism and a positive, solutions-focused approach.
  • Liaise with our operations team in Sydney to ensure smooth and timely deliveries.
  • Maintain up-to-date client records while following internal processes.

Why You'll Love Working With Us

  • 100% Remote – Work from the comfort of your home in the Philippines
  • Day Shift Only – Enjoy a stable schedule aligned with Australian business hours
  • Supportive Team Environment – Be part of a collaborative, growth-focused culture
  • Your Voice Matters – We welcome ideas and encourage continuous improvement
  • Government-Mandated Benefits Covered – SSS, PhilHealth, Pag-Ibig and Income Tax (upon completion of a 4-week trial period)
  • HMO Coverage - Available after 3 months of successful employment.

What We're Looking For:

To be successful in this role, you will ideally have:

  • Excellent spoken and written English communication skills
  • At least 2 years of experience in customer services, supporting Australian accounts—either in a call center setting or remotely.
  • At least 2 years of experience supporting food service-related accounts or clients, in a call center or remote work environment.
  • Strong interpersonal skills and confidence in guiding customers through decisions and available options.
  • The ability to remain focused, friendly, and efficient—especially during high-volume periods.
  • A proactive, tech-savvy mindset and the ability to work independently with minimal supervision.
  • Proficiency in Google Workspace (Gmail, Docs, Sheets, etc.)

Is This Role Right For You?

  • You have 2-3 years of experience in the BPO industry and are looking to transition into a long-term work-from-home arrangement.
  • You're currently working remotely on a night shift and are seeking a permanent day shift schedule.
  • You already have a dedicated home office set-up, including a reliable desktop or laptop, noise-cancelling headset, and a webcam for virtual meetings.
  • You have a stable internet connection with a minimum speed of 50 Mbps

This role may not align with your goal if:

  • You have over 3 years of experience in the BPO industry or remote client support and are currently seeking a supervisory or leadership role.
  • You're specifically looking for a non-voice, back-office, or offline-focused role.

How to Apply:

We're looking for a service-oriented professional who thrives on meaningful conversations—not just reading from a script. If you're passionate about helping people, quick to solve problems, and committed to creating memorable experiences, we'd love to hear from you

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