Operations Manager
1 week ago
The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of Experts. The Operations Manager will also improve team member satisfaction resulting in the retention of Call Center Supervisors and Customer Service Representatives.
Location: Nuvali, Sta. Rosa, Laguna
Work Arrangement: 100% Onsite
Work Schedule: Shifting (Majority Nightshift)
EXPERIENCE:
- Minimum of 5-8 years call center experience required, with at least 3-5 years at the manager level
- 2-3 years directly managing call center supervisors
- Proven and demonstrable leadership, management, and motivational skills
- Non negotiable experience with sales (hard-selling/upselling), call center technology, including ACD, workforce management agent productivity tools, and quality management tools.
- Proficiency using MS office suite
DUTIES AND RESPONSIBILITIES:
- Support directives from Call Center leadership.
- Lead, coach, and develop Call Center Supervisors.
- Set and prioritize goals to achieve business objectives.
- Collaborate with HR, Training, Workforce, Finance, and Quality teams.
- Drive improvements in people, processes, and technology.
- Ensure client, subscriber, and quality expectations are met.
- Recognize and reward top performers.
- Manage budgets, projects, and changing priorities.
- Maintain strong floor presence and open communication with staff.
-
Operations Manager
4 days ago
Santa Rosa City A, Philippines Phoenician Memorial Chapel & Crematory Inc. Full time ₱200,000 - ₱320,000 per yearJob Title: Operations ManagerDepartment: OperationsReports To: CEOLocation: Centennial Garden, Macabling, Santa Rosa, LagunaJob Summary:The Operations Manager is responsible for overseeing and improving the day-to-day operations of the organization. This role ensures operational efficiency, effective resource management, and the successful implementation of...
-
Operations Assistant
6 days ago
Santa Rosa City A, Philippines MARIZ VENTURES CORPORATION Full time ₱200,000 - ₱250,000 per yearDuties and Responsibilities:First to answer all incoming callsPrepare and mail all contact reports made by operations manager from all branchesMonitors reply/acknowledgement of emails to recipientsIncluding inventory and maintenance of inventoryOversee all administrative aspects of seminars /training/ meetings including registrations, confirmations,...
-
Operations / Admin Assistant
21 minutes ago
Santa Rosa City A, Philippines MARIZ VENTURES CORPORATION Full timeKey Responsibilities:Administrative Support:Assist the operations team with daily administrative tasks, including filing, data entry, and scheduling.Prepare and distribute correspondence, reports, and presentations.Manage calendars, arrange meetings, and coordinate travel/deliever arrangements.Data Management:Maintain accurate records of operational data and...
-
Operations Unit Head
1 week ago
Santa Rosa City A, Philippines Laguna Water Full time ₱1,200,000 - ₱2,400,000 per yearROLE PURPOSEDirects and oversees the day-to-day operations and maintenance team and activities of the plant by leading, encouraging, motivating, coordinating and supporting to achieve production target, according to treated water quality, compliance requirements and cost specifications, in a safe workplace.RESPONSIBILITIESMonitors, analyses and anticipates...
-
Branch Operations Supervisor
1 week ago
Santa Rosa City A, Philippines Table Group, Inc The Coffee Bean and Tea Leaf Full time ₱360,000 - ₱420,000 per yearPosition Summary:We are hiring a Branch Operations Supervisor who will help manage daily operations, staff performance, and branch compliance to brand and safety standards.Responsibilities:Monitor store opening/closing proceduresOversee cash handling, inventory, and equipmentCoach team members and reinforce SOPsAssist in implementing marketing or sales...
-
Offset Printer Operator
1 week ago
Santa Rosa City A, Philippines Rellik Prints Full time ₱200,000 - ₱300,000 per yearJob Title: Offset Printer Operator (Hamada Model)Company: Rellik PrintsLocation: Sta. Rosa, Cabuyao, LagunaEmployment Type: Full-Time, Part-time, ContractualJob Description:We are looking for a skilled and detail-oriented Offset Printer Operator to join our growing team at Rellik Prints. The ideal candidate will be responsible for operating and maintaining...
-
Store Manager/Assistant Store Manager
6 days ago
Santa Rosa City A, Philippines 8 Dimensione International Services Inc. Full time ₱2,000,000 - ₱4,000,000 per yearSTORE MANAGER:Over all operations, performance, and profitability of the store. Managing daily activitiesm supervising staff, maintaining excellent customer service, ensuring product quality, and implementing operational standards. Leads the team to achieve sales targets, operational efficiency, and a safe, clean, well-managed store environment.ASSISTANT...
-
Executive Operations Coordinator
2 weeks ago
Santa Rosa, Philippines Rocket Station Full timeKey Responsibilities: - Manage multiple complex calendars, ensuring seamless coordination of meetings, travel, and deadlines across time zones. - Own and maintain email and communication workflows, including drafting responses, flagging priorities, and managing follow-ups. - Conduct independent research and analysis to support executive decision-making...
-
Business Operations Associate
1 week ago
Santa Rosa City A, Philippines Laguna Water Full time ₱250,000 - ₱450,000 per yearROLE PURPOSEImplements identified SAP/S4 Hana and CRM transaction processing tasks in the Centralized Backroom as requested by the Business Areas (BAs).RESPONSIBILITIES· Creates new customer data (batch creation/online creation), including setting up of Guaranty Deposit and Connection Fee (installment/cash) upon application for project and walk-in customers...
-
Operations Unit Head
1 week ago
Santa Rosa City A, Philippines Laguna Water Full time ₱480,000 - ₱1,200,000 per yearROLE PURPOSE:Supervise and act as Head of the Chemical Laboratory. Conducts Physical, Chemical and Radiological Analysis and Quality Control to ensure compliance of Laguna Water's to DENR AO , DOH PNSDW 2017, ISO/IEC 17025:2017 and other regulatory bodies.RESPONSIBILITIES:Participates in the development, review and updating of policy guidelines.Provide...