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Invoicing Staff
2 weeks ago
About Trulaboratories Corporation:
Trulaboratories Corporation is a leading distributor of diagnostic products in the Philippines. We specialize in providing high-quality, reliable, and innovative diagnostic solutions to healthcare professionals across the country. With a commitment to excellence and a customer-centric approach, Trulaboratories Corporation has established itself as a trusted partner in the medical industry.
Job Description:
We are seeking a customer-focused and enthusiastic Associate to join our Billing Division, at Trulaboratories Corporation. As a Billing Associate, be responsible for ensuring accurate and timely billing processes, maintaining financial records, and supporting the finance department in various billing-related tasks.
Responsibilities
Billing Operations:
- Generate and process accurate and timely invoices for customers based on sales orders, contracts, and service agreements.
- Review sales and service documentation to verify pricing, discounts, terms, and conditions for accurate billing.
- Collaborate with the sales team and other departments to resolve any billing discrepancies or issues.
- Follow up on outstanding invoices and communicate with customers regarding payment status, overdue accounts, and payment arrangements.
- Coordinate with the finance team to reconcile billing records with financial statements and resolve any discrepancies.
- Maintain proper documentation and records of billing transactions, adjustments, and communications with customers.
- Stay updated on billing policies, regulations, and best practices to ensure compliance and efficient billing processes.
Customer Support:
- Assist customers with billing-related inquiries, providing prompt and accurate responses to resolve issues or address concerns.
- Collaborate with the customer service team to ensure a seamless and satisfactory customer experience regarding billing matters.
- Assist in setting up new customer accounts and updating customer information in the billing system.
- Work closely with customers to resolve billing disputes, facilitate refunds or credits, and provide necessary documentation or explanations.
- Provide assistance and guidance to customers regarding billing platforms, online portals, and self-service options.
Process Improvement:
- Identify opportunities to streamline billing processes, enhance efficiency, and minimize errors.
- Collaborate with cross-functional teams to implement process improvements and system enhancements related to billing operations.
- Participate in training programs to stay updated on new billing software or tools and improve technical skills.
Qualifications:
- Proven experience in billing, accounts receivable, or a related finance function is preferred.
- Excellent numerical and analytical skills, with high attention to detail.
- Proficient in using billing software.
- Strong communication and interpersonal skills to effectively interact with customers and internal stakeholders.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Proficiency in MS Office suite, particularly.
Join Trulaboratories Corporation and be part of a dynamic team that is revolutionizing the diagnostic industry in the Philippines. We offer a competitive salary package, opportunities for professional growth and development, and a supportive work environment.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Trulaboratories Corporation as Billing Associate. We look forward to reviewing your application and meeting you soon.
Note: Only shortlisted candidates will be contacted for an interview.
