Spanish Bilingual Maintenance Coordinator

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: Monday to Friday, Weekend availability
Client Timezone: Burbank, CA

Company Overview
Our proven experience and industry leadership have given us the edge in developing top-tier property management professionals. We take care of all types of residential rental properties for our clients — houses, condos, multiplexes such as duplex and triplexes, and even small apartments complexes.  However, this is a people-business, so people come first.

Job Overview
The Maintenance Coordinator is responsible for managing the business's maintenance division. The Maintenance Coordinator must be well versed in client and vendor relations and adhere to strict time schedules. This position will be responsible for timely and complete work to the standards of the organization. Delivering top-tier customer service is always the driving force behind any decision.

The Maintenance Coordinator is highly organized with strong time management skills and an understanding of prioritization. Naturally driven to provide excellent customer service and to instill trust, the Maintenance Coordinator is a natural communicator with high attention to detail, a strong sense of urgency, and a professional demeanor.

We are looking to hire a strong candidate who can grow with the company. We have the training and support to take you from a job to a career.

Essential Responsibilities

• Application and knowledge of general maintenance work and repairs.
  
• Perform and provide exceptional quality work and services.
  
• Perform work on time.
  
• Schedule, communicate, review, and invoice Annual/Regular Inspections.
  
• Maintain accurate maintenance records.
  
• Maintain the established customer service standards for both owners and tenants.
  
• Continually plan, refine and redevelop job methods and procedures.
  
• Protect and promote the company culture and morale.
  
• Promptly respond, pursue and resolve customer and vendor issues.
  
• Explore and develop new business methods and opportunities.
  
• Manage all incoming work orders including scheduling, invoicing, and follow-ups on completion.
  
• Manage work order service request flow ensuring all service requests are properly maintained in property management software system including notes, documents, vendor invoices received, proper closeouts, etc.
  
• Assist answering service with after-hours emergency maintenance issues.
  
• Ensure prompt attention is given to Company's Maintenance calls and emails.

Sample Daily Tasks

• Contact vendors for confirmation of work orders and schedule.  Any changes to schedule need to be coordinated with tenant and office.  Update schedule changes in Google calendar or Appfolio.
  
• Review new/current work orders and update notes in Appfolio.  Follow up on action items to ensure that work orders are properly closed out to be billed.
  
• Maintain schedule evaluations for properties in turnover.  Understand scope of work required to maintain habitability.
  
• Manage turnover process.  Schedule/follow up with vendors for estimates, contact utilities for service starts, write detailed scope of work based on results from evaluation.
  
• Work order completion/close-out: write detailed description of completed work, demonstrating value of completed work to client.  Obtain invoices and update work order in Appfolio
  
• Prepare weekly status update reports to clients and team that include photos of completed work, progress updates and next steps.
  
• Customer service calls: Handle incoming phone calls from owners and tenants and provide resolution to questions or issues.  Escalate to Property Manager if required.
  

Requirements

• Ability to prepare, write and communicate effectively with clients, vendors, and staff
  
• Ability to schedule and estimate workers' hours and requirements to complete tasks
  
• Ability to research, interview, and hire new vendors
  
• General maintenance and repair knowledge
  
• Local area knowledge of Los Angeles County
  
• Minimum 3 years of experience in administrative support (required) and 2 years Maintenance Coordinator experience (preferred)
  
• Intermediate skills in Google Suite (Gmail, Calendar), Microsoft Word (mail merge), Microsoft Excel
  
• High School Diploma (Required) / College Degree (Preferred)
  
• Appfolio experience (Preferred)
  
• Bilingual - English/Spanish (Preferred)
  

KEY ATTRIBUTES

• DISC Profile: High C, high S
  
• Highly detail-oriented and organized in work
  
• Must have excellent technical skills and computer skills including Microsoft Office and email
  
• Excellent presentation and negotiation skills
  
• Excellent written and verbal communication skills
  
• Strong sense of urgency
  
• Excellent telephone and email manner/etiquette
  
• Strong analytical thinking and troubleshooting skills
  
• Excellent communication and interpersonal skills with a customer service focus
  
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives
  
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
  

Benefits Independent Contractor Perks:

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_28479_JOB

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