Service Maintenance Manager

1 day ago

Paranaque City, Calabarzon, Philippines JC Persol Full time ₱360,000 - ₱480,000 per year

We are seeking an experienced Service Maintenance Manager to oversee the service and maintenance operations of elevator systems of our client. In this role, you will be responsible for managing a team of technicians, ensuring the smooth and efficient operation of elevator maintenance programs, and providing top-tier customer service. The ideal candidate will have a strong background in elevator maintenance, team management, and customer relations.

Responsibilities:

  • Lead, train, and supervise a team of elevator technicians and service staff to ensure high-quality maintenance and repair services.
  • Oversee routine maintenance, inspections, and repairs of elevator systems, ensuring compliance with safety regulations and industry standards.
  • Coordinate and schedule service calls, preventative maintenance, and emergency repairs, optimizing technician resources and ensuring timely service delivery.
  • Serve as the primary point of contact for clients, addressing concerns, resolving issues, and ensuring customer satisfaction.
  • Ensure that all service work meets company standards and regulatory requirements, conducting audits and inspections as necessary.
  • Monitor and manage inventory for parts, tools, and equipment needed for elevator maintenance and repairs, ensuring availability and timely procurement.
  • Ensure compliance with safety protocols and local building codes. Maintain safety standards for both employees and clients.
  • Identify and troubleshoot technical issues, providing guidance and support to the team when complex problems arise.
  • Oversee the maintenance budget, track expenses, and identify areas to reduce costs while maintaining service quality.
  • Track and report on service performance metrics, such as response time, completion time, and customer satisfaction.
  • Develop and implement training programs to improve technical skills, safety awareness, and customer service for all service staff.

Qualifications:

  • 5+ years of experience in elevator maintenance, service, or related technical roles, with at least 2-3 years in a supervisory or management position.
  • Strong knowledge of elevator systems, components, and troubleshooting techniques. Familiarity with different elevator brands and technologies is a plus.
  • Proven ability to lead and manage a team of technicians, including scheduling, performance evaluation, and training.
  • Excellent customer service and interpersonal skills. Ability to communicate effectively with clients and resolve concerns promptly.
  • Strong analytical skills and the ability to troubleshoot and solve technical problems.
  • Strong time management and organizational abilities, capable of handling multiple tasks and priorities.

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Work Location: In person

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