Customer Value Manager

Read in full - don't 'just apply'.

About MEDDICC

We're a high-performing team brought together by the ambition to build something extraordinary.

MEDDIC is a proven B2B sales framework, and trusted by the world's top tech companies for over 25 years.

What began as a learning and enablement business - founded by Andy Whyte, best-selling author of MEDDICC: The ultimate guide to staying one step ahead in the complex sale - is now evolving into a next-generation sales enablement platform.

2025 will be about building the operating system for modern sales teams—anchored around Adaptive Enablement, Applied Execution, and Actionable Insights.

We're profitable, bootstrapped, growing over 30% year-on-year, and we are looking for exceptional -Players to help bring our vision to life.

P.S. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

• Role: Customer Value Manager
• Location: Philippines (Remote)
• Reports to: Customer Value Team Lead

We are looking for

As the Customer Value Manager, you'll be the strategic conductor between our customers, our wider customer-facing team, and our internal value-delivery engine. You'll champion MEDDICC best practices, ensuring every customer is fully qualified, activation plans are executed with pace, and value is captured and communicated clearly.

How we will measure success

• Demands Clarity - you demand clarity, track metrics, and hold teams (including yourself) accountable.
• Speaks customer AND internal languages - you're equally comfortable in customer boardrooms and in receipts from product/ops/marketing.
• Lives MEDDICC - you know that value isn't handed over on launch day; it's earned through rigorous qualification, engagement, measurement.
• Thrives in ambiguity & change - we're scaling, evolving, and you're someone who says "Cool, what's next?" not "But we did that last week."

What you'll do

• Customer Engagement & Enablement
• • Partner with customers on value-realization plans, covering adoption, ROI, and outcome tracking.
• Act as the "voice of the customer": capture needs, expectations, risks, and feed them into our product, ops, and revenue roadmap.
• Drive cadence: onboarding, QBRs & escalation when value delivery is off track.
• MEDDPICC Implementation & Value Discipline
• • Apply MEDDPICC principles across your customer base.
• Embed a value-governance rhythm: baseline current state, set target state, monitor value delivery and outcomes.
• Ensure clean handover: from sales to value delivery, bridging all parties so nothing falls through the cracks.
• Internal Coordination & Execution
• • Own the logistics: engagement schedules, status reports, customer dashboards, scorecards, outcome tracking.
• Drive accountability internally: ensure product, ops, marketing, and revenue teams deliver what was committed.
• Elevate our culture: sustain our winning behaviours, partner cross-functionally, raise the bar for excellence, push for continuous improvement.
• Measurement & Reporting
• • Define and monitor customer value metrics: e.g., utilization, renewal propensity, expansion opportunity, ROI for customer and us.
• Produce actionable reports for leadership, highlighting risk areas, value-escape gaps, and growth opportunities.
• Facilitate lessons-learned and best-practice sharing across the Customer Value Team.

Qualifications

Experience

• 1-3 years of experience in Customer Success, Value, and/ or Customer Service, helping B2B organizations adopt MEDDPICC is a plus, operationalize value frameworks, and achieve measurable results, building on a strong foundation in customer experience, communication, and retention now applied in a strategic value management context.
• Built a reputation for turning customer insights into action, simplifying complex challenges, and supporting global teams in driving adoption and ROI through MEDDPICC.

Skills & Attributes

• Customer-Centric & Analytical: Deep experience understanding customer needs, resolving challenges, and using data-driven insights to drive measurable improvement.
• Value Realization & Adoption: Helps customers embed MEDDPICC and Blueprint programs to achieve consistent, outcome-focused execution across teams.
• Adaptable & Collaborative: Transitioned from customer service to customer value management, thriving in fast-changing environments through curiosity, clarity, and teamwork.

At MEDDICC, we live by our 'Winning Culture,' underpinned by the 8C'S.

Do they resonate with you?

• Craft: Enabling and empowering GTM professionals is your craft, in which you are continuously looking to level up.
• Craving: You are looking to grow towards your full potential and level up continuously whilst helping our customers to do the same with MEDDPICC.
• Creativity: You are able to connect unrelated concepts, explore multiple angles, and uncover novel solutions while collaborating cross-functionally.
• Communication: You express thoughts clearly and respectfully, avoiding ambiguity and unnecessary details. This is critical in a remote organization.
• Curiosity: You have a genuine thirst for knowledge, seeking new approaches to delight customers.
• Coachability: You embrace feedback, learn from others, and adapt for personal and team growth.
• Clockspeed: You have a thirst for learning, intuitive perception, and the ability to read people effortlessly, infusing the ability to build a world-class Enablement function.
• Culture: Positive Culture Catalysts at MEDDICC impact their team, customers, and audience by excelling in all of the above. A winning culture means everybody pulling in the same direction with the same effort.

Other // How to Apply

We at MEDDICC are a passionate and talented team that goes the extra mile in everything we do. We know there are no shortcuts to greatness. The only shortcut you'll gain by using LinkedIn's 'Easy Apply' button is a shortcut for us to qualify you out.

Instead, see your application as an opportunity to stand out and show us why you fit the role.

Click here or email your application to France )