Customer Success Manager

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business segments:Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporationsAccounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer serviceFinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businessesSleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.RequirementsWe are looking for a Customer Success - Upsell that is excited about the below Mission and Outcomes.Mission:The main mission is to help Sleek achieve its revenue target by offering more services to our existing client's base.We are looking for a focused, data driven and disciplined customer success person to join the team and contribute to Sleek's growthOutcomes:Achieve cash collection targets on a monthly basis (75k SGD per month)Keep customer satisfaction at the highest level (NPS>97)Track effectively your pipeline and have a data driven approach to prioritise your ticketsPrepare proactive campaign via Hubspot of other means to increase collectionContribute to the scaling the upsell process by working with the Data and CRM teamsMust have3-4 years in Sales or Account management, in role carrying sales target (ideally around 100k per month of targets)Experience working with SMEsExposure to different culture because Sleek clients are from all over the worldExperience in startupsFamiliar with hubspotCustomer centric mindset Nice-to-haveZendesk and Tableau experienceThe interview processThe successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.Whether the interviews are held over video call or in person will depend on your location and the role. HR ScreeningA ~30 minute chat with the TA for initial HR Screening.Career deep diveA ~45 minute chat with the Hiring Manager. They'll discuss your last 1-2 roles to understand your experience in more detail.Behavioural fit assessmentA ~45 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.Offer + reference interviewsWe'll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.We are offering competitive monthly remuneration for this role, along with the other financial, wellbeing and lifestyle benefits mentioned in the job description.+++++Requirement for background screeningPlease be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.This may include using external vendors to verify the below:Your educationAny criminal historyAny political exposureAny bankruptcy or adverse credit historyWe will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at BenefitsSome other great things about working at Sleek…Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.Flexibility: You'll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each yearFinancial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you'll be able to access our HKD$7,000 pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.Personal growth: You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.