Customer Support Manager

2 weeks ago

Work from Home, Philippines Trojans Well Entertainment Corporation Full time ₱1,000,000 - ₱1,200,000 per year

Job description

The Customer Support Manager plays a vital role in ensuring high-quality customer service and satisfaction within the organization. This role involves overseeing and managing the customer support team to deliver exceptional service to customers and clients.

Key Responsibilities:

Manages and lead the customer support team, including hiring, training, and evaluating staff members.

Monitor and analyze customer service metrics to ensure targets and goals are met or exceeded.

Develop and implement customer service policies and procedures to enhance the overall customer experience.

Handle escalated customer complaints and issues, providing timely and effective solutions.

Collaborate with other departments to address customer concerns and improve service delivery.

Conduct regular performance reviews and provide feedback to team members for continuous improvement.

Identify training needs and organize relevant training sessions to enhance the skills of the customer support team.

Stay up-to-date with industry trends and best practices in customer service to drive innovation and improvement.

Implement strategies to increase customer retention and loyalty through effective communication and problem-solving.

Ensure compliance with company policies and regulations related to customer service operations.

Establish, implement and analyze quality, efficiency, and productivity standards and processes for the CS Team.

Gather, review, and analyze workforce-related reports and performance data for continuous improvement.

Foster a Positive and Productive work environment, ensuring compliance, collaboration, and development of team members.

QUALIFICATIONS:

  • Bachelor's degree in Business Administration, Marketing and related field
  • At least (5) years proven experience in customer support management within the entertainment / casino industry, preferably with exposure to e-gaming / online platforms
  • Strong leadership and understanding of customer segmentation and player behavior analysis.
  • Familiarity with casino software and CRM systems is a plus.
  • Exceptional communication and interpersonal skills.
  • Strong service orientation, analytical, and problem-solving abilities.
  • Excellent knowledge of management methods and techniques
  • Ability to think strategically and to lead a team
  • Excellent problem-solving abilities and a customer-centric approach to handling issues and inquiries.
  • Awareness of industry's latest technology trends and applications

Job Type: Full-time

Pay: Php90, Php100,000.00 per month

Work Location: Remote

  • Customer Support

    2 weeks ago

    Work from Home, Philippines Humanity HR Consulting Full time ₱120,000 - ₱240,000 per year

    Empowering People, Elevating BusinessesAt Humanity HR, we believe that when people thrive, businesses soar. As your full-service HR partner, we provide flexible and scalable HR solutions tailored to your unique needs. Whether you're a startup or an established company, our goal is simple: to help you create a workplace where your employees are engaged,...

  • Customer Support Specialist

    2 days ago

    Work from Home, Philippines Alt Legal Full time ₱30,000 - ₱60,000 per year

    We are looking to add a Customer Support Specialist to our growing team. You can find more information below-Customer Support Specialist at Alt Legal (Remote)Location: RemoteThe Company:Alt Legal is a forward-thinking company changing how trademark professionals manage global intellectual property. Trusted by over 1,000 global law firms, IP boutiques, and...

  • Customer Support Coordinator

    5 days ago

    Work from Home, Philippines Virtua Outsourcing Solutions Full time ₱31,200 - ₱52,000 per year

    Are you a proactive communicator who thrives on helping others and keeping things organized? Join our team as a part-time Customer Service Coordinator, working from the comfort of your own home. You'll be the vital link between our customers and field representatives, managing communications and scheduling with flexibility and purpose.Key...

  • Customer Support Representative

    2 weeks ago

    Work from Home, Philippines JPR Full time ₱270,000 - ₱324,000 per year

    As part of our local and overseas expansion plans, we are looking for talent that will like to enable life by enhancing client's experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle. Join us and inspire the clients now.Client Service Representative Responsibilities :Identify...

  • helpdesk support tier i

    2 weeks ago

    Work from Home, Philippines ALI I.T. SUPPORT SERVICES, INC. Full time ₱480,000 - ₱600,000 per year

    JOB DESCRIPTIONRespond to helpdesk requests via phone, email, or in person.Find and fix common problems with computers, software, and networks.Set up and maintain user accounts, email, and access permissions.Install and update software and applications as needed.Assist with Windows computers, Office 365, and basic server support.Escalate more complex issues...

  • Customer Support Representative

    3 days ago

    Work from Home, Philippines boldr Full time ₱150,000 - ₱250,000 per year

    We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.We're looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our...

  • Customer Support Specialist

    2 weeks ago

    Work from Home, Philippines Frontapp Full time $70,000 - $120,000 per year

    LocationRemote, PhilippinesEmployment TypeFull timeLocation TypeRemoteDepartmentGTMFront is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle....

  • Customer Support Specialist

    7 days ago

    Work from Home, Philippines Zigzag Careers Full time ₱360,000 - ₱720,000 per year

    What you'll need:For you to be successful, you should be able to work full-time in a remote work setup. You should have a 'never give up' attitude and loves managing detail. You'll need to be smart and eloquent. You'll also need to be a positive person who is diligent and able to take on feedback or give one. It's not only the ability to communicate that...

  • Customer Support Specialist

    2 days ago

    Work from Home, Philippines WhoHire Full time ₱20,000 - ₱25,000 per year

    Support Specialist – Power the Engine Behind the Scenes*Intro*Average support answers tickets. Elite support drives results.We're not looking for someone to just "help out."We need a sharp, reliable operator who loves technology, communicates clearly in English, and keeps projects moving while the rest of the world sleeps.If you want to be part of a...

  • Offshore Customer Support Specialist

    2 weeks ago

    Work from Home, Philippines TRNSACT Full time ₱300,000 - ₱600,000 per year

    About TRNSACTTRNSACT is transforming the equipment finance industry by delivering smart technology for equipment suppliers and commercial truck dealers. Our platform streamlines the financing process, providing a faster, more transparent, and customer-friendly experience for both dealers and their customers.We're growing fast and are looking for a highly...