Customer Service Representative- Inbound US Process

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs...

Job Responsibilities:Manage a team of about 15 agents to Perform client servicing Inbound calls.Track attendance and respond timely to emails and updates where necessary. Pass updates to your team immediately.Maintain full integrity at all times and fully compliant with all policies of the company.Take staff huddles and encourage best performance from your...

Job Responsibilities:Take Inbound calls from US customers - Some outbound calls are also requiredMaintain good attendance and respond efficiently on EACH call handledMaintain full integrity at all times and fully compliant with all policies of the company.Participate in call quality feedbacks and development sessions.Goals and targets are required to be met...

About the role Our client, Best Reliable Resources, is seeking a motivated Customer Service Representative to join their busy call centre in Makati City, Metro Manila. This is a full-time position that will involve handling inbound customer queries and providing exceptional service to every caller.What you'll be doingRespond to inbound customer calls in a...

About the Role:We are seeking a passionate and dedicated Customer Service Representative as an international voice support for a Charity Service Program. As a key member of our customer service team, you will be responsible for providing exceptional service to our global customers via phone calls, addressing inquiries, resolving issues, and ensuring customer...

HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and eventsCALL CENTER REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferentMAIN RESPONSIBILITIESMaintain time-service,...

Job SummaryAs aBilingual (German) Customer Service Representative, you'll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people's day We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, connect with...

We are hiring Customer Service Representatives for our Healthcare Account. Your main role is to assist members over the phone with their healthcare-related concerns such as benefits, claims, and account inquiries. You will provide clear and accurate information while ensuring a positive customer experience.Key Responsibilities:Handle inbound and/or outbound...

UnifyCX is looking for an extraordinary Customer Service Representative to join our motivated and ambitious team. What Will You Do? We are looking for a proactive and results-oriented Customer Service Representative to join our team. In this critical role, you will focus on retaining and strengthening relationships with our valued customers by addressing...

UnifyCX is looking for an extraordinary Bilingual Mandarin-English Customer Service Representative to join our motivated and ambitious team.What Will You Do?We are looking for proactive and results-oriented Bilingual Mandarin-English Customer Service Representatives to join our team. In this vital role, you will focus on building strong relationships with...