Customer Service Agent/Inbound

2 days ago


Quezon City, National Capital Region, Philippines Sales Rain Full time ₱120,000 - ₱180,000 per year

Job Responsibilities:

  • Take Inbound calls from US customers - Some outbound calls are also required
  • Maintain good attendance and respond efficiently on EACH call handled
  • Maintain full integrity at all times and fully compliant with all policies of the company.
  • Participate in call quality feedbacks and development sessions.
  • Goals and targets are required to be met and follow schedules for completing daily / weekly and monthly goals

Qualifications:

  • International Inbound Customer Service experience in any INTERNATIONAL as a CSR
  • Knowledge of how to handle daily inbound calls in a call center operation.
  • Attention to detail and diligence.
  • Strong interpersonal, written, and oral communication skills.
  • Self-starter, able to work independently and as part of multicultural teams.
  • Must have current valid NBI clearance.
  • At least a Senior High School Graduate
  • Proficient in Microsoft tools
  • Has good typing skills
  • Has keen attention to details
  • Must have at least 6 months BPO experience
  • Must be willing to work night shift (US shifts )
  • 100% - WORK FROM HOME - must have good, consistent electricity supply and 500 MBPS internet service at home

What we offer

  • Retention Bonus
  • Company events
  • Opportunities for promotion
  • Paid training
  • Incentives (Post OJT)

Schedule:

  • 9-hour shift ( 7.5 hours productive )
  • 5 days operations ( FIXED Saturday & Sunday Offs)
  • Rotational shifts

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

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