Team Leader/Inbound US Process

2 days ago

Quezon City, National Capital Region, Philippines Sales Rain Full time ₱1,500,000 - ₱3,000,000 per year

Job Responsibilities:

  • Manage a team of about 15 agents to Perform client servicing Inbound calls.
  • Track attendance and respond timely to emails and updates where necessary. Pass updates to your team immediately.
  • Maintain full integrity at all times and fully compliant with all policies of the company.
  • Take staff huddles and encourage best performance from your team.
  • Goals and targets are required to be met and follow schedules for completing daily / weekly and monthly monitors.
  • Handle additional responsibilities assigned by management which may include partner communications.

Qualifications:

  • International Inbound Customer Service experience in any INTERNATIONAL as a Team leader or above ( exceptions can be made for very tenured agents who aspire to be Team Leaders )
  • Knowledge of how to manage day to day call center operations
  • Common business knowledge of banking or similar
  • Attention to detail and diligence.
  • Strong interpersonal, written, and oral communication skills.
  • Self-starter, able to work independently and as part of multicultural teams.
  • Proficient in organizing, priority-setting, and issue management.
  • Must have current valid NBI clearance.
  • Proficient in Microsoft tools
  • Has good typing skills
  • Has keen attention to details
  • At least a Senior High School Graduate
  • Must have at least 1-year BPO experience handling
  • Must be willing to work night shift (US shifts )
  • Must be willing to work onsite full time in Eastwood, Quezon City

What we offer:

Retention bonus

Company events

Opportunities for promotion

Paid Training

Incentives(Post OJT)

Rotational Shifts

( 2 FIXED weekly Offs)

Job Types: Part-time, OJT (On the job training)

Pay: Php30, Php50,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Paid training
  • Promotion to permanent employee

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