IT Helpdesk Support –

2 weeks ago

Quezon City, National Capital Region, Philippines Systemantech Full time ₱120,000 - ₱144,000 per year

About the Role

We are looking for a proactive and customer-oriented IT Helpdesk Support professional to join our team. As the first point of contact for clients, you will provide technical assistance, troubleshoot IT issues, and ensure a smooth and efficient support experience. Your role is essential in maintaining high customer satisfaction and contributing to the overall success of our organization.

Key Responsibilities

First-line Support

  • Respond to incoming technical support requests via phone, email, and chat.

Issue Triage

  • Assess and categorize technical issues accurately.
  • Prioritize based on urgency and escalate complex problems to SMEs or appropriate teams.

Problem Resolution

  • Deliver timely and effective solutions using runbooks and troubleshooting guides.

Documentation

  • Maintain accurate records of interactions, issues, and resolutions using a ticketing system.

Knowledge Sharing

  • Contribute to the knowledge base by documenting common issues and solutions.
  • Share insights to improve team efficiency.

Client Education

  • Assist clients with basic troubleshooting and self-service guidance.

Remote Assistance

  • Use remote support tools to troubleshoot client computers, servers, and devices.

Customer Service

  • Provide professional, courteous support and ensure client satisfaction.

Incident Management

  • Track and manage incidents and service requests in alignment with SLAs.

Continuous Improvement

  • Stay updated with industry trends and contribute to process enhancements.

Qualifications

  • Basic knowledge of operating systems, software applications, and hardware components.
  • Strong problem-solving and communication skills.
  • Customer-oriented mindset with a passion for delivering excellent service.
  • Ability to work under pressure in a fast-paced environment.
  • IT certifications are an advantage.
  • Experience with remote support tools and ticketing systems is a plus.
  • Fresh graduates are welcome to apply.

Job Types: Full-time, Fresh graduate

Pay: Php16, Php17,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Willing to start by January 2, 2026?

Please include your Viber for faster communication

Education:

  • Bachelor's (Required)

Experience:

  • Ticketing System : 1 year (Required)
  • Customer support: 1 year (Required)

Location:

  • Quezon City (Required)

Work Location: In person

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