Helpdesk Team Lead

Responsible for leading the day-to-day operations of the helpdesk team, ensuring smooth service delivery to clients, and coordinating with other departments to address customer concerns. This role involves monitoring helpdesk activities, supervising field engineers, and managing workflows to ensure that technical issues are resolved promptly and...

We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and...

Helpdesk AssociateThe Helpdesk Associate handles all email and call inquiries particularly payment and invoice status concerns. He/She also manages customer concerns in terms of the employee remittances and other concerns directly endorsed to the group.Provide accurate and timely status of vendor payment and employee remittance.Obtain the required...

Position SummaryAs an IT Helpdesk Support, you will be the first point of contact for our clients, providing technical support and assistance with their IT-related issues in St. Luke's. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in...

The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls, emails, and...

You are a high performing professional who pursues excellence and thrives on high performance and continuous improvement. You're passionate about consistently delivering top quality results and wants to be amongst the best in your field. If this is you, we want you on our team.Responsibilities:Provide 1st& 2nd Level IT support to stores and support groups...

Ibex Global is looking for 1 Helpdesk AgentResponsibilitiesJob DescriptionRequired SkillsGood verbal and Written communication skillsExperience in Active Directory, DNS and Windows domain environmentsExperience with ticket managementExperience with remote remote desktop supportExchange Administration ( mailbox creation )Office 365 Administration (user/...

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

HELPDESK OPERATORDuties and Responsibilities:Review and dispatching of tickets to respective support groupsReceiving calls from the requestersMonitoring of tickets until its completionProcessing of ticket for the food and transportation requestsCoordination with the food and transportation vendorsAbout the Person:Preferably with familiarity in BPO...

Work Set Up:On-Site (Sanctum SM North-Edsa).Equipment:ProvidedStart Date:ASAPShift:8pm-5AM Manila Weekend offWhat does a day in the life of a Team Leader look like?Team Leadership & Development:Supervise, mentor, and motivate a team of Customer Support Representatives to meet and exceed performance goals.Conduct regular one-on-one meetings, coaching...