Customer Support Assistant

2 days ago

Work from Home, Philippines VAssistMe Full time

About the Role:

We are looking for a proactive and detail-oriented Virtual Assistant to support our team with project administration, calendar management, and day-to-day operational tasks. This role requires someone who can act as a "human motion" for the business—keeping projects moving, ensuring deliverables meet quality standards, and maintaining clear communication across the team.

The ideal candidate will be highly organized, assertive in holding team members accountable, and comfortable working across multiple projects and tools.

Key Responsibilities:

  • Manage calendars, schedule tasks, and prioritize day-to-day activities.
  • Maintain and update Notion (project trackers, calendars, and task boards).
  • Provide regular progress updates on projects and tasks.
  • Perform quality assurance checks on team deliverables; flag and return subpar work when needed.
  • Assist with administration of business plans, proposals, and documentation.
  • Support task management and team communication via Slack.
  • Utilize AI tools (e.g., ChatGPT) to support daily tasks and improve efficiency.
  • Provide light website support, including editing and updates in WordPress.

Must-Have Skills & Experience:

  • Strong project management skills; ability to handle multiple priorities simultaneously.
  • Excellent communication skills, both written and verbal.
  • Great attention to detail with a strong focus on quality.
  • Assertive and confident in providing feedback and holding others accountable.
  • Highly organized and a self-starter who can work independently.
  • Proficiency in Notion (non-negotiable).
  • Familiarity with Slack, AI tools (ChatGPT), and WordPress.

Preferred Qualities:

  • Previous experience as a Virtual Assistant, Project Coordinator, or similar role.
  • A proactive, solutions-focused mindset.
  • Comfortable in a fast-paced, remote environment.

Job Type: Part-time

Pay: Php33,045.00 per month

Expected hours: No more than 30 per week

Benefits:

  • Work from home

Application Question(s):

  • How would you rate your English speaking and writing skills?

☐ Beginner

☐ Intermediate

☐ Advanced

☐ Native or near-native

  • Have you previously handled a high volume of daily inquiries (100+ per day) via phone or email?
  • Have you used any of the following systems before? (Select all that apply)

☐ JetPhone or other VoIP systems

☐ FileMaker Pro or similar CRM software

☐ Microsoft Outlook

☐ None of the above

  • Are you currently BIR-registered? If not, would you be open to registering?

Experience:

  • Customer service: 3 years (Required)
  • Administrative: 3 years (Required)

Work Location: Remote

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