Customer Support

4 days ago

Work from Home, Philippines Leap Resourcing Full time ₱250,000 - ₱500,000 per year

Job description:

Key duties & requirements

  • HR process & workflow management
  • Document management, creation and audit
  • Social media content creation and rollout using Canva
  • Email management, screening and triage
  • Handle client onboarding processes and suggest systems improvements
  • Marketing support
  • Accurate data entry skills
  • Communicating with clients to request relevant support documents and clarify information
  • Scheduling and managing appointments and Zoom meetings
  • Talking calls and emails from clients, screening and managing the associated workflow
  • Maintaining regular communication with clients at milestone points during the client lifecycle
  • Be able to quickly learn Australia specific Human Resource knowledge
  • Complete file management
  • Project management and Executive Assistant functions to the Director
  • Seek Google reviews from clients, testimonials and managing feedback mechanisms
  • Operational reporting to the directors on all aspects of the business

Knowledge/Skills/attributes

  • Excellent customer service skills, time management and attention to detail
  • Excellent English skills (both spoken and written)
  • A solid understanding of HR management theory
  • Solid spoken and written English skills
  • Ability to work autonomously and able to prioritise tasks in a fast-paced environment
  • Flexible, adaptable, and diligent with a positive and friendly attitude.
  • Technologically savvy and about to learn quickly
  • Strong computer skills, Office 365,
  • Attention to detail, time management and multi-tasking
  • Reliable, attention to details and self-motivated.

Hours:

  • 24.5 hours to start with potential to grow to full time

Schedule:

  • Mon 9 to 1
  • Tues 1 to 5
  • Wed 1 to 5
  • Thurs 1 to 5
  • Fri 8 to 5

Job Type: Part-time

Benefits:

  • Work from home

Experience:

  • Customer service: 3 years (Required)
  • Marketing Assistant: 1 year (Required)
  • Social media content creation and rollout using Canva: 2 years (Required)

Work Location: Remote

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