Customer Support Representative

4 days ago

Work from Home, Philippines Prime Virtual Full time ₱420,000 per year

The_ Customer Support Representative (Remote)_provides assistance to homeowners and property managers by handling inquiries, managing work orders, and coordinating maintenance requests. The role involves answering calls and emails, supporting portal access, organizing documents, and assisting with community activities. Strong communication, organizational skills, and attention to detail are essential for ensuring smooth operations and excellent customer service in a fast-paced, remote environment.

Responsibilities:

  • Answer incoming calls, respond to emails, and assist homeowners with portal access.
  • Provide updates on maintenance requests, property issues, and other relevant matters.
  • Handle escalated issues and ensure positive resident relations through outstanding service.
  • Prepare and send client correspondence, notices, and reminders.
  • Open, monitor, and update work orders for maintenance requests.
  • Coordinate with vendors, contractors, and property managers to ensure timely completion.
  • Track status and provide updates to property owners.
  • Assist with coordinating board meetings, property walks, and maintenance projects.
  • Organize and maintain property records, reports, and financial documents.
  • Upload and manage documents on the owner portal and provide portal support to homeowners.
  • Assist community managers with day-to-day property management tasks.

Qualifications:

  • Previous customer service experience, preferably in property management or a related field.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and high attention to detail.
  • Ability to manage multiple tasks, prioritize effectively, and work independently.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Preferably knowledgeable in billings, general ledgers, or invoicing.
  • Professional, customer-focused, and solutions-driven.
  • Capable of handling escalations and sensitive information with discretion.
  • Flexible, adaptable, and comfortable working remotely in a fast-paced environment.
  • Empathetic and customer-focused, with the ability to handle concerns professionally and provide personalized assistance without relying solely on scripts.
  • Willingness to work for a full time 40 hours a week following US Timezone

Other Perks and Benefits:

-Competitive salary and benefits package.

-HMO

-13th month pay

-Leave credits

-Statutory benefits following PH Labor laws

-Night Differential pay

-Fully remote role

If interested, please submit an application here and wait for the next steps from our Recruitment Team.

Job Type: Full-time

Pay: From Php35,000.00 per month

Benefits:

  • Health insurance
  • Work from home

Experience:

  • Customer Service and admin support: 3 years (Required)
  • Billing/general ledger/invoicing: 1 year (Preferred)

Language:

  • English (Required)

Work Location: Remote

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