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Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines Lean Solutions Group Inc. Full time ₱20,000 - ₱27,000 per year

Job Title: Customer Service Representative

Location: Onsite – Bridgetowne, Quezon City // UP Ayala Technohub // Mall of Asia Pasay

Work Setup: Full-Time | Onsite

Job Overview:

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives for our BPO clients. In this role, you will be responsible for handling customer inquiries, providing effective support, and ensuring high levels of customer satisfaction through professional communication and timely resolution.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a courteous and timely manner
  • Resolve product or service concerns by clarifying issues, identifying solutions, and ensuring proper follow-up
  • Maintain accurate customer records by updating account information
  • Provide exceptional service and ensure a positive customer experience
  • Escalate complex issues to the appropriate departments when necessary
  • Adhere to company communication procedures, guidelines, and policies

Qualifications:

  • Senior High School graduate or College level/graduate preferred
  • Highschool graduate with at least 6 months of BPO experience
  • Excellent communication and interpersonal skills
  • Strong attention to detail and problem-solving abilities
  • Ability to multitask and thrive in a fast-paced environment
  • Willing to work onsite at Bridgetowne, Quezon City // UP Ayala Techno hub // Mall of Asia Pasay // Eastwood Libis // Makati // Alabang
  • Previous customer service experience is a plus but not required – we welcome fresh graduates

What We Offer:

  • Competitive salary package
  • Performance-based incentives
  • Career growth and development opportunities
  • Supportive and collaborative team environment

Note: The application process will be conducted virtually.

Apply now and become part of a dynamic team committed to delivering exceptional service

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php27,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)

Location:

  • Quezon City (Preferred)

Work Location: In person