Accounts Coordinator

4 hours ago

Clark Freeport Zone Pampanga, Philippines JOBS360 Full time ₱600,000 - ₱800,000 per year

Roles and Responsibilities

  • Represent Caesarstone professionally when interacting with retailers, customers, and fabricators.
  • Act as the primary liaison between affiliated retailers, customers, and sub-contracted fabricators.
  • Ensure accurate and complete data entry in internal systems (Portal and Oracle).
  • Coordinate slab shipments and oversee project progression from order to completion.
  • Track fabricator performance, including customer satisfaction and timeline KPIs.
  • Conduct fabricator training on program expectations and portal usage.
  • Field and resolve warranty inquiries.
  • Monitor accounts receivable (AR) and accounts payable (AP) for program compliance.
  • Reduce material waste through usage monitoring.
  • Handle escalations and complaints with professionalism, including occasional direct communication with end users.
  • Ensure inventory accuracy and timely replenishment.
  • Travel occasionally to retail partners for onsite training.
  • Support evolving responsibilities and take initiative on new tasks as needed.

Required Experience

  • At least 3 years in an administrative, customer service, or account coordination role.
  • Demonstrated experience managing multiple stakeholders and projects.
  • Familiarity with business operations and processes in a customer-focused environment.

Minimum Qualifications

  • Excellent communication skills, both written and verbal.
  • Strong attention to detail, organization, and multitasking abilities.
  • Proficient in MS Office tools.
  • Customer service mindset and problem-solving attitude.
  • Post-secondary education preferred.
  • Ability to read floor plans and perform basic math calculations.

ShoreXtra Perks

  • Day 1 HMO Coverage
  • Nightshift schedule
  • Fixed weekends off
  • Work-from-home
  • Employee referral incentives (Silver)

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