Independent Contractor

7 days ago

Philippines Boostability Full time ₱43,706 per year

Description

The Role and Mission…

We are seeking a seasoned and customer-oriented independent contractor to join our team as an SEO Client Success Representative. In this pivotal role, you will be the primary point of contact for our SEO clients, fostering exceptional relationships and ensuring their utmost satisfaction. This position is interacting with our English-speaking clients, so fluency in the English language is required.

Compensation: $USD 7.50 / hour. Payments are made monthly.

Hours: For optimal client interaction, this freelance role requires availability during Mountain Standard Time (MST) business hours. Specific work hours will be discussed further during the interview process.

Please note that the anticipated workload for this position is up to (but not exceeding) 40 hours per week, with a standard 8-hour workday and a 1-hour unpaid lunch break.

Tasks May Include:

  • Acting as a point of contact for our SEO clients via video calls, phone, and email.
  • Representing our company by providing excellent customer experiences.
  • Conducting video calls with clients via Zoom, depending on partner needs.
  • Managing the fulfillment of our client's SEO packages: Periodic appointments, on-site recommendations, and changes, allocation of off-site work, etc.
  • Providing periodic Client check-ins and reports.
  • Ordering implementation of SEO tasks from our Fulfillment departments.
  • Keeping up a stellar performance by meeting department KPIs and SLAs.

Requirements

Equipment Requirements:

As a contract worker, you will be required to provide your own equipment, including:

  • A laptop or computer.
  • A headset.
  • A reliable internet connection.
  • The following applications, installed on your laptop or computer: Zoom, Gmail, Google Chrome, and Talkdesk.

Other Requirements:

  • Fluent in English (C1/C2 level proficiency) and proficient in writing and grammar.
  • Prior customer service experience either in-person or over the phone.
  • Exceptional online communication skills.
  • The ability to articulate thoughts clearly and effectively.
  • Quick learning capability, adaptability, and flexibility.
  • A high level of integrity, autonomy, and self-motivation.
  • Proficiency in Google Apps and Tools (IE: Gmail, Drive, etc.)
  • Proficiency in Microsoft Word.
  • Deadline-oriented.

Benefits

  • Additional Notes
  • This is a contract position, so you will not be eligible for benefits.
  • You must be able to work independently and manage your own time.
  • You must be a citizen or permanent resident of the Philippines to be hired as a contractor in this role.

Job Type: Full-time

Pay: From Php437.06 per hour

Benefits:

  • Paid training
  • Work from home

Work Location: Remote

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