Customer Service Manager

1 day ago

Mandaluyong City, National Capital Region, Philippines VidaXL International (HK) Limited Full time ₱40,000 - ₱80,000 per year

As our Customer Service Manager, you will spearhead our global Customer Service department. We seek a goal-oriented leader who is hands-on and excels in stakeholder management, with a strong emphasis on enhancing customer satisfaction (CSAT) while optimizing operational efficiency.

The ideal candidate is passionate about continuous improvement and data-driven decision-making, with a proactive approach to problem-solving for both customers and agents.

Key Responsibilities:

  • Manage the Customer Service team: people, projects and technology
  • Develop strategies to enhance service quality and cost efficiency.
  • Reduce Average Handling Time (AHT) without compromising quality.
  • Work closely with other teams to address recurring customer issues.
  • Continuously review, improve, and streamline customer service processes and workflows to boost productivity and reduce bottlenecks.
  • Monitor and analyze customer service KPIs (CSAT, NPS, AHT, FCR, SLA).
  • Prepare performance reports for senior management.

Requirements:

  • Bachelor's degree in business administration, customer service management, or a related field.
  • 10+ years of experience in customer service management, with at least 5 years in a senior or supervisory role.
  • Strong leadership skills with the ability to manage and motivate team.
  • Proven experience developing and implementing customer service strategies.
  • Excellent communication and interpersonal abilities.
  • Proficiency in customer service software and CRM platforms.
  • Strong problem-solving and decision-making skills.
  • Ability to analyze data and make recommendations for improvements.
  • Experience working in a fast-paced and dynamic environment.

Preferred Qualifications:

  • Experience in ecommerce
  • Familiarity with customer service metrics and analytics tools.
  • Certification in customer service management or related professional certifications.

If you thrive in a fast-paced digital and e-commerce environment and have a knack for working independently with minimal supervision, we want to hear from you Join us in creating exceptional customer experiences and making a real impact on our organization.

  • Customer Service Specialist

    1 day ago

    Marikina City, National Capital Region, Philippines Carlcare Service PH Inc. Full time ₱252,000 - ₱300,000 per year

    Provide administrative and operational support to service center teams in NCR and North Luzon. Handle data encoding, case monitoring, and documentation of customer and dealer transactions. Assist in processing warranty claims, parts requisitions, replacements, and refunds. Coordinate with technicians, logistics, warehouse, finance and dealer care teams...

  • Transition Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time ₱1,200,000 - ₱1,500,000 per year

    About Jardine MathesonJardine Matheson is a diversified Asian-based group with unsurpassed experience in the region, having been founded in China in 1832. We comprise a broad portfolio of market-leading businesses, which represent a combination of cash generating activities and long-term property assets that are closely aligned to the increasingly prosperous...

  • Online Customer Service Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Muze Investment Company Ltd Full time ₱300,000 per year

    Monitors day-to-day activity of team and individual team membersWorks with Customer Service Management team to drive best practices across functional teams.Embraces and drives change into daily practice.Positive team player who motivates team and team members to achieve goals and stretch goals.Collaborate and communicate information (e.g., market...

  • Customer Service

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Full time

    Job ScopeProcess Import Bookings and coordinate customer order with overseas agentsCommunicate with customers, service providers, airlines, shipping lines, overseas agentShipment order tracking / status reportsJob invoicing / processing creditor invoicesArranging transport / cartageMaintain safe and clean working area by complying with company policies and...

  • Customer Service Representative

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAs Customer Service Representative, you will be responsible for providing exceptional customer service over the phone,...

  • Customer Service Representative

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Global Strategic Careers Full time ₱150,000 - ₱250,000 per year

    We're Hiring:Customer Service RepresentativeLocation:Mandaluyong (On-site)We are looking for a Customer Service Representative to join our team. The ideal candidate should have an experience in a BPO setting handling voice accounts (at least managing 40-60 inbound or outbound calls per day).Key Responsibilities:Handle inbound and outbound calls efficiently...

  • Customer Service Associate

    5 days ago

    Mandaluyong City, National Capital Region, Philippines R2H Road to High Quality Human Resource Services Full time ₱240,000 per year

    Providing introductory information, such as a product manual explanation, to prospective and new customersHandling customer complaints and troubleshooting issues with products or servicesFollowing up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services receivedAccessing databases to...

  • customer service representative

    1 week ago

    Mandaluyong City, National Capital Region, Philippines MoneyCat Financing Inc. Full time ₱150,000 - ₱250,000 per year

    JOB DESCRIPTION: Customer ServiceResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problemPrepare product or service reports by collecting and analyzing customer information via CRM systemContribute to team effort by accomplishing related...

  • Customer Service Representative

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines AND Financing Corporation Full time ₱216,000 - ₱360,000 per year

    Represent the company as the brand ambassador, providing excellent customer service experience through customer engagement using appropriate channels of communication.Main Duties and Tasks:*Provide Customers with quality and excellent support thru: Calls, Chats, and Emails.By addressing the issue properly & correctly with accurate details and...

  • Customer Service Representative

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Emapta Global Full time ₱240,000 - ₱480,000 per year

    Location: National Capital RegionAbout Us:EMAPTA is a dynamic and forward-thinking organization that stands as a key player in the Business Process Outsourcing (BPO) industry. With our strong foundation and expertise, we have positioned ourselves at the forefront of delivering exceptional outsourcing solutions to clients across various industries. Moreover,...