Customer Service Representative

2 hours ago

Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

As Customer Service Representative, you will be responsible for providing exceptional customer service over the phone, taking orders accurately, and ensuring a seamless ordering experience for our customers. If you have excellent communication skills, a passion for customer service, and enjoy working in a fast-paced environment, we want you on our team

YOUR DAY COULD SEE YOU:

  • Answer customer calls promptly and professionally, assisting them with placing orders, answering inquiries, and resolving issues.
  • Utilize the CRM to input customer orders with precision, ensuring all details are correct and complete.
  • Offer information about menu items, promotions, and specials to customers to assist them in making informed decisions.
  • Recommend additional items or upgrades to customers to enhance their order and increase sales.
  • Address customer concerns, complaints, and feedback in a courteous and efficient manner to resolve issues and maintain customer loyalty.
  • Adhere to provided scripts and guidelines to maintain consistency in communication and service quality.
  • Document customer interactions, orders, and feedback accurately in the system for reference and tracking purposes.
  • Work collaboratively with other customer service representatives and team leaders to ensure smooth operations and excellent service delivery.

       A BIT OF YOU:

  • Excellent phone etiquette
  • Customer service experience
  • Ability to upsell products effectively while maintaining a customer-centric approach.
  • Problem-solving abilities
  • Ability to work in a dynamic and fast-paced environment, handling multiple tasks and calls simultaneously.
  • Comfortable using phone systems, CRM software, and other technology tools to manage calls and orders.
  • Collaborative mindset
  • Flexible schedule availability as per business requirements
WHAT SUCCESS LOOKS LIKE FOR YOU
  • Achievement of pre-defined KPIs and SLAs.
  • Excellent feedback from customers, internal and external.

Join the A-Team and experience the A-Life

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