Technical Support

2 days ago

Makati City, National Capital Region, Philippines iCXeed Philippines Inc. Full time ₱30,000 - ₱60,000 per year

At iCXeed, we empower global teams through exceptional technical expertise and customer support. We're looking for a Technical Support who's passionate about technology, networking, and delivering excellent service to customers around the world.

Key Responsibilities:
  • Provide responsive support to global customers via phone, social media, and ticketing systems.
  • Diagnose and resolve issues related to IP configuration, connectivity, and bandwidth.
  • Guide customers through troubleshooting steps and document accurate resolutions.
  • Maintain detailed case records and ensure clear communication throughout the support process.
  • Collaborate with internal teams to enhance our knowledge base, release notes, and product documentation.
  • Troubleshoot networking issues (TCP/IP, DNS, DHCP, routing, switching, latency, etc.).
  • Support customers in setting up and maintaining video-over-IP systems.
  • Escalate complex issues to Pre-Sales or Product Management teams while ensuring the customer stays informed.
Qualifications:
  • Strong customer service orientation with a problem-solving mindset.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).
  • Experience using network diagnostic tools such as ping, traceroute, or Wireshark.
  • Excellent English communication skills—both written and spoken—with a professional phone manner.
  • Ability to translate technical solutions into clear, simple instructions.
  • Understanding of video streaming workflows and protocols such as SRT, RTMP, RTSP, and NDI.

Preferred Qualifications:

  • Certifications such as CompTIA Network+, CCNA, or equivalent.
  • Experience with the NDI (Network Device Interface) ecosystem or other media transport technologies.
  • Knowledge of network design or optimization for video and audio applications.
  • Familiarity with Zoho Desk or similar CRM systems.

  • Technical Support Representative I

    7 hours ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱250,000 - ₱500,000 per year

    Functional Overview:As a Technical Support Representative, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate...

  • IT Technical Support

    1 week ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱300,000 - ₱450,000 per year

    We are looking for a reliable and tech-savvyIT Technical Supportprofessional to provide first-level support to users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. The ideal candidate is not only technically skilled but also hasgood to excellent communication skills, serving as the go-to person for resolving technical...

  • IT Technical Support

    6 days ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱300,000 - ₱600,000 per year

    Provide timely technical assistance for Freshservice-related issues.Maintain system uptime and configuration integrity.Enable efficient use of Freshservice features across IT teams.Support business operations through proactive maintenance and guidance.Scope of ServicesIncident Management & Issue ResolutionTroubleshooting and resolving platform issues (e.g.,...

  • IT Technical Support

    2 days ago

    Makati City, National Capital Region, Philippines Systemantech, Inc Full time ₱180,000 - ₱360,000 per year

    POSITION PRIMARY PURPOSEA IT Technical Support Engineer monitor and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.JOB DESCRIPTIONResponsible in the deployment,...

  • IT Technical Support

    8 hours ago

    Makati City, National Capital Region, Philippines Asian Technicon Managers and Consultants Full time ₱300,000 - ₱600,000 per year

    Monitor all computer systems – act as Technical Support to all Departments/ProjectsResearch, review and recommend possible improvement on computers and other I.T. devices and software programs.Conduct training to EDP and Administrative Assistants and other computer literate employees for the proper usage of the application software being used for...

  • IT Technical Support

    6 days ago

    Makati City, National Capital Region, Philippines Solutions Exchange, Inc. Full time ₱800,000 - ₱1,200,000 per year

    EducationBachelor's degree in Information Technology, Computer Science, or a related fieldTechnical SkillsStrong knowledge of Windows, macOS, Linux, and UNIX operating systemsExperience with troubleshooting hardware and software issues (PCs, printers, peripherals, videoconferencing devices)Familiarity with Active Directory (AD) (user account management,...

  • Remote IT Systems Support Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines Intelligent Technical Solutions Full time ₱1,600,000 - ₱2,500,000 per year

    Job Description:The Alignment Engineermust perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.Job Responsibilities:Perform Remote Standards and Alignment Reviews.Maintain, update, and phase out assigned Clients...

  • Technical Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱300,000 - ₱500,000 per year

    Company DescriptionPayreto is a Knowledge Process company specializing in customizable operations solutions for the financial services industry. Through its four service pillars—Onboarding as a Service, Payments as a Service, Finance as a Service, and Contact as a Service—Payreto helps financial institutions achieve operational excellence. With a global...

  • Technical Support Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Hariphil Asia Resources, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Technical Support Officer is a highly skilled product and service expert responsible for providing advanced technical solutions, quality assurance insights, and repair strategy support to the dealership network. The role ensures that technical concerns are resolved efficiently and accurately, while also driving defect trend analysis, recall/campaign...

  • Technical Support Engineer

    6 days ago

    Makati City, National Capital Region, Philippines DysrupIT Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARY:We are looking for a skilled and motivated DevOps Support Engineer to join our team. This role requires a strong background in scripting, observability, and cloud platforms, with the ability to troubleshoot complex technical issues and deliver excellent customer support. You will serve as a trusted partner to our customers and internal teams,...