Client Onboarding Specialist

Client Onboarding Specialist- UK Real Estate Technology

Manage client relationships and drive adoption of real estate software solutions by onboarding new clients, providing ongoing support, and ensuring customer success through regular engagement.

Full-Time Account Management

Who We Are

Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains.

Our Culture

We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.

What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: Define, Measure, Analyze, Improve, Control, and Repeat

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

• Exposure to multi-disciplinary areas and hands-on experience with a variety of work
• Daily and weekly team and group meetings
• Regular coaching sessions to help you learn and improve
• Clear feedback so you always know where you stand

Who You Are

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

Key Responsibilities

• Onboard new clients to the real estate software platform with comprehensive training and setup
• Guide clients through initial configuration and best practices for optimal platform usage
• Serve as primary point of contact for client questions, concerns, and support needs
• Conduct regular catch-up sessions with clients (generally twice per month) to review performance and identify opportunities
• Monitor client usage and engagement to ensure successful adoption of the platform
• Identify client needs and recommend features or solutions to maximize value
• Document client interactions, feedback, and action items in CRM system
• Escalate technical issues to appropriate internal teams and follow through to resolution
• Build strong, long-term relationships with clients to drive retention and satisfaction
• Gather client feedback to inform product improvements and feature requests
• Create and maintain client success resources, guides, and FAQs
• Track and report on key account metrics including client health scores and engagement levels
• Collaborate with sales and product teams to ensure smooth handoffs and continuous improvement

Qualifications

• 1-2 years of account management, customer success, or client relationship experience
• Experience in real estate industry or property technology is highly preferred
• Excellent communication skills with ability to explain technical concepts to non-technical users
• Proven ability to manage multiple client relationships simultaneously
• Strong organizational and time management skills
• Comfort with UK business hours and working with UK-based clients
• Experience conducting virtual training sessions and client meetings
• Familiarity with CRM systems and client success platforms

Key Skills

Account Management, Client Onboarding, Relationship Building, Real Estate Technology, Communication, Problem-Solving, Training & Presentation, CRM Systems, Customer Success

Eligibility Requirements

To be eligible to apply for any position at Sirius Support, you will need:

• A stable internet connection of at least 50 Mbps up and down
• A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB of RAM
• A webcam and headset
• A quiet place to work
• A go-getter attitude and a willingness to learn and teach
• Energy and excellent ability to communicate with customers
• Excellent command of the English language - comprehension, spoken and written
• Availability to work during UK business hours

Why Join Sirius Support?

Work from home – No commute, comfortable environment, better work-life balance

Flexible scheduling – Build your schedule around your life and other commitments

Industry exposure – Gain valuable experience in real estate technology and SaaS

Skill development – Develop account management and customer success expertise

Supportive team – Dedicated support from Sirius operations, training, and technical teams

Global clients – Work with innovative UK-based real estate technology companies

Career growth – High performers may be considered for additional responsibilities and advancement

Application Process

• Submit Application – Complete online application with resume
• Screening and Assessment – Brief conversation to assess fit, account management skills, and answer questions. Verify equipment and connectivity meet requirements
• Skills Assessment – Demonstrate communication, presentation, and client management abilities
• Background Check – Comprehensive screening
• Training Enrollment – Access to online training platform and client-specific product training
• Go Live

Equal Opportunity

Sirius Support is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Job Type: Full-time

Pay: Php44,000.00 per month

Experience:

• Account management: 1 year (Required)

Work Location: Remote