Client Delivery Operation Specialist

6 days ago

Work from Home, Philippines Codecentris Corporation Full time ₱1,200,000 - ₱2,400,000 per year

KEY FOCUS AREAS

· 60% – Client Delivery

· 30% – Operations & Systems

· 10% – Internal Marketing Support

Subject to change based on workload.

CORE RESPONSIBILITIES:

CLIENT DELIVERY (60%)

· Review client reports for accuracy before delivery (GA4, Search Console, Data Studio, SEMrush, SpyFu).

· Join client calls, capture structured notes, and create actionable follow‑up tasks.

· Lead client communications via email and scheduled calls.

· Monitor and work with production center for deliverables and ensure deadlines are met.

· Conduct QA on Web Changes, SEO, Ads, Social Media, and content deliverables.

· Work with Production Center for WordPress changes

· Identify potential upsell opportunities during client interactions.

· Use Basecamp and ClickUp to manage tasks and timelines.

· Coordinate seamlessly with remote teams across India, and the US.

· Provide clear weekly updates in structured bullet‑point format.

OPERATIONS & SYSTEMS (30%)

· Maintain and improve SOPs, checklists, and workflows.

· Turn high‑level ideas from the Owner Peter into step‑by‑step task plans.

· Identify process gaps and address them before they create problems.

· Track operational metrics and ensure deadlines stay on schedule.

· Maintain tight organization inside Basecamp, ClickUp, WordPress, and reporting tools.

INTERNAL SALES & MARKETING SUPPORT (10%)

At times may be asked to assist in the following sales and marketing tasks if time permits.

· Help with internal marketing tasks including:

o Blog outlines

o Client testimonials

o Case study notes

o Social media post drafts

· Support Sales admin tasks updating HubSpot records

· Working with owner to build outreach lists

· Enrich Prospect lists

· Support content tasks using AI tools like ChatGPT, Claude, and Gemini.

COMMUNICATION EXPECTATIONS

· Excellent spoken and written English

· Confident leading structured client updates

· Comfortable on Zoom, Google Meets, and MS Teams with US‑based clients

· Communicates concisely in bullet points

· Provides proactive updates without needing reminders

REQUIRED SKILLS:

· Clear, confident English communication

· Experience in structured, process‑driven roles

· Very organized

· Basic/intermediate experience with:

o GA4

o Google Search Console

o Google Tag Manager (Basics)

o Data Studio

o SEMrush / SpyFu

o WordPress

o Constant Contact

o HubSpot (Basic)

o Woodpecker (Basic)

· Ability to interpret marketing data into simple insights

· Ability to learn new tools quickly

· Strong organization, time management, and focus

· Reliable task completion with low oversight

IDEAL TRAITS

· Calm, steady, and emotionally neutral

· Extremely organized; thrives in systems and structure

· Low distractibility, high follow‑through

· Decisive, action‑oriented, avoids overthinking

· Fast information processor

· Comfortable providing pushback and clarifying priorities

· Converts high-level ideas into actionable steps

· Escalates problems with proposed solutions

Job Type: Part-time

Pay: From Php25,000.00 per month

Expected hours: 20 per week

Benefits:

  • Work from home

Experience:

  • GA4: 3 years (Required)
  • Google Search Console: 3 years (Required)
  • Data Studio: 3 years (Required)
  • SEMrush: 3 years (Required)
  • SpyFu: 3 years (Required)
  • WordPress: 3 years (Required)
  • Client Delivery & Operations Specialist: 3 years (Required)

Work Location: Remote

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