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Client Success Executive

1 hour ago

Work from Home, Philippines FastGig Pte Ltd Full time

FastCo is the company behind FastJobs, South-east Asia's top non-executive job portal for both job-seekers and employers, and FastGig, Singapore's first flexi-work recruitment app. With just a tap, applicants can apply for jobs offered by thousands of trusted employers in Singapore and Malaysia, across all sectors

FastGig is a platform that enables businesses to hire flexible workers, building an agile and robust blended workforce. Our fully managed service encompasses sourcing, onboarding, training, and payroll to help businesses manage peak periods, and diversify headcount.

We are hiring a Client Success Executive whose mission is to maximise client satisfaction, skyrocket platform usage, and forge long-lasting partnerships. This is a high-energy role for a proactive, solution-oriented rockstar who thrives on building relationships and exceeding expectations.

You're not just managing accounts – you're a champion, a trusted advisor, a connector You'll be the driving force behind our employer clients' success, ensuring they tap into the incredible potential of the FastGig platform.

What You'll Do:

  • Guide new clients through a smooth onboarding experience, highlighting platform features and benefits.
  • Nurture client relationships, identify growth opportunities, and maximize their platform usage.
  • Collaborate with operations to ensure efficient fulfillment of client gig worker demands.
  • Anticipate and resolve potential issues to maintain smooth client operations.
  • Advise clients on market trends, competitor analysis, and optimal hiring strategies.
  • Serve as the primary point of contact, providing expert support and exceeding client expectations.
  • Monitor KPIs, analyze client feedback, and drive continuous improvement of the FastGig experience.

Who You Are:

  • Minimum 2 years in client success, account management, or sales, with a track record of achieving client retention, revenue growth, and high satisfaction.
  • Ability to build trust, deliver exceptional service, and utilize analytical skills to proactively address client needs.
  • Thrives in a fast-paced environment with excellent time management and organizational skills.
  • Relevant experience in recruitment, job advertising, or HR is a plus.

Why Join Us:

By joining our team, you will play a crucial role in driving customer success and contributing to the overall growth of FastGig in Singapore. You will also have the opportunity to share your inputs & ideas across business functions to help shape the best versions of FastGig and the next frontier in the local gig economy.

Job Type: Full-time

Pay: Php45, Php65,000.00 per month

Benefits:

  • Work from home

Experience:

  • Account management: 2 years (Required)

Work Location: Remote