Customer Service Representative

TheKiddoSpace is an 8-figure global eCommerce brand selling kids' products in 20+ countries. Since our launch in 2022, we've skyrocketed from $0 to multiple 7-figures in our first year, hit 8 figures in 2023, and surpassed €30M+ in revenue in 2024. Now, we're scaling to €75M in 2025 and 9 figures in 2026—and we need a top-tier Customer Service Representative to help get us there.

Our mission is simple: make parenting easier and more enjoyable. We strive to be the go-to destination for parents worldwide by offering innovative, high-quality products that truly make a difference in their daily lives.

Our vision is bold: In 2 years – Become a 9-figure kids' brand. In 5 years – Become one of the biggest kids' brands in the world, reaching $500M/year in revenue and achieving a billion-dollar valuation.

By joining us, you'll play a key role in shaping solutions that simplify parenting and enhance the lives of families globally.

About the Role

We're looking for a Customer Service Representative to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. In this role, you'll be the go-to expert for handling chat inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty.

If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we'd love to have you on board

Qualifications

• Fluent or Native English Speaker – Strong written and verbal communication skills.
• 2+ Years of Customer Service Experience – Proven ability to handle inquiries and resolve issues efficiently.
• D2C eCommerce Background – Must have experience in direct-to-consumer online retail.
• Tech-Savvy & Organized – Strong proficiency in Google Sheets, Docs, and Drive.
• Full-Time Availability – Ready to commit and grow with us.
• Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.
• Keen attention to detail.
• Experience with comment moderation is a plus.
• Experience with Gorgias, Shopify, and Amazon Seller Central is a plus.

Responsibilities

• Manage Social Media Chats & Comments – Respond promptly and professionally to customer questions, concerns, and requests.
• Monitor trends and report insights to improve customer engagement and experience.
• Resolve Customer Issues – Handle complaints, process returns/refunds, and troubleshoot order-related problems with a solution-oriented mindset.
• Process Orders & Track Shipments – Assist customers with order updates, modifications, and delivery inquiries.
• Maintain Product Knowledge – Stay updated on products and policies to provide accurate guidance.
• Utilize Support Tools – Work within Shopify and Gorgias to manage tickets and interactions efficiently.
• Document & Organize Customer Data – Maintain accurate records using Google Sheets, Docs, and Drive.
• Collaborate Across Teams – Coordinate with operations, fulfillment, and marketing to resolve concerns.
• Ensure a Positive Customer Experience – Deliver friendly, empathetic, and professional service that reflects our brand values.
• Meet Performance Metrics – Consistently achieve targets for response time, resolution rate, and customer satisfaction.

Why Join Us?

• Growth: From $0 to $30M/year in under 3 years. Our goal? $100M/year in the next two years.
• Dynamic Culture: Challenge and support each other to grow.
• Professional Development: Infinite opportunities as we scale to 9-figures.
• Perks: Yearly paid vacations, funded learning & mentorship opportunities.
• Healthy Competition: Drive continuous improvement with a competitive mindset.

Offer

This is a long-term opportunity with up to 45 hours per week available. The role offers stability, consistent work, and the chance to grow with our team. The hourly rate for this position is $3.

How to apply?

Fill out this Google Form:

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

• Work from home

Work Location: Remote